West Coast Account Manager

Benefits Wins together – Stock options included. When Steno grows, you grow. Invests in your benefits – Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans – well above industry benchmarks. Operates with integrity – We value accuracy and caring for our clients. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Provides meaningful coaching and support – a team of Customer Success leaders and professionals will unlock your greatest potential. Emphasizes values – Be highly reliable, constantly innovate, and operate with a hospitality mindset. Competitive Base Salary ($75K–$85K) – with real growth potential as you make your mark and build something meaningful. Customer Success Responsibilities Own the client relationship from start to finish – manage accounts with precision and accountability. Keep client engagements on track – schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines. Be the problem‑solver – prevent issues before they escalated, handle high‑priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks. Communicate like a pro – keep clients, court reporters, and internal teams in the loop every step of the way. Work with cutting‑edge tools – navigate cloud‑based platforms like Google Workspace, Slack, and Steno's internal operations systems. Your voice actually matters – AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change. Collaboration is built in – a supportive team structure keeps individual workload manageable and ensures you're never working in a silo. Shape the product and culture – every AM is encouraged to contribute ideas that influence how we operate, and the individuality you bring to the team is celebrated, not just tolerated. You’ll crush this role if you have 3+ years of Account Management or Customer Success experience in legal services, a talent for building strong client relationships, and the ability to communicate and influence at all levels – including executive leadership. You’re tech‑savvy, a quick learner, and comfortable juggling multiple projects without losing sight of the details. You bring excellent listening and communication skills, a critical‑thinking mindset, and the flexibility to thrive in a fast‑paced, ever‑evolving startup environment. Equal Opportunity Statement Steno is an equal‑opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr