Digital Workplace Consultant

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients’ unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:Building enduring client relationships through sound, thoughtful, and objective adviceDeveloping individualized plans for clients to help meet their financial objectivesHelping clients build, manage, preserve, and transition their financial resources and wealthWIM serves clients through the following businesses:Wells Fargo Private Bank serves high-net-worth individuals and families.Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers. Wells Fargo Asset Management brings together a strategic balance of investment capabilities to serve the investment needs of institutions, financial advisors, and individuals worldwide.Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.Reporting to the Head of Intranet & Digital Experience for Wealth & Investment Management (WIM), this position will focus on building internal websites, employee-facing digital work tools and delivering strategies for select channels and products as we support our WIM businesses and the transformation to getting work done digitally. The Digital Workplace Consultant will provide business management and consulting to help us achieve our vision and “Establish a modern, connected WIM workplace experience that encourages human ingenuity while integrating information with applications to enhance the way we work“. This role will be responsible for the following areas of focus: Understanding the needs and goals of our employees and businessesDelivering digital strategies and roadmaps for defined channels and productsProviding strategic consulting and storytelling presentations on key engagement and to senior leadersSuccessful candidates will be strategic, articulate and have the ability to lead without formal authority. This position can be located in Minneapolis, MN, Charlotte, NC, or St. Louis, MO and does not offer relocation. Specific responsibilities include:Establish key relationships and elicit business needs from business, risk and compliance partners and translate the needs into digital strategies, governance and roadmapsPerform research and analysis, using a variety of techniques, in order to better understand users or processes and resolve business problemsContribute to the user experience and workplace design to deliver consistency throughout the employee journeyDevelop product strategies, prioritization and success measurement KPIs and guide product management on delivery and implementationCreate key messages and storytelling presentations to share with partners and influence senior leadersProvide strategic consulting and deliver new sites or solutions as part of everyday operationsManage request queues and provide responses to business partners or route issues for appropriate resolutionProvide training and consultation to business partners so they can be successful managing sites and contentManage or maintain digital solutions and intranet utilities i.e. home pages, navigation, search or web templatesHost innovation, ideation and brainstorming sessions or events to explore emerging technologies and conceptsProvide subject matter expertise and deep knowledge of industry trends on various aspects of information sharing, collaboration and application integrationLead and contribute to complex projects, initiatives and/or digital implementations Required Qualifications5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experienceDesired QualificationsExperience developing partnerships and collaborating with other business and functional areasAbility to identify trends and recommend product enhancementsExperience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries4+ years of SharePoint experience3+ years of experience supporting technology in a regulated environmentStrong analytical skills and ability to build business casesAbility to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product.Ability to analyze business requirements and transform those requirements into business rulesAbility to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolutionJIRA experienceExperience with Agile methodology of project deliveryOther Desired QualificationsA BS/BA degree or higherExperience with content strategy, information architecture and web usability conceptsExperience building and managing sites using Microsoft SharePoint versions 2016 and Office 365Experience using HTML and high-level understanding of CSSExperience developing and delivering training and support to end-users and business partnersJob ExpectationsAbility to work nights, weekends, and/or holidays as needed or scheduledSalary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.MN-Minneapolis: Min: $80,500 Mid: $115,000 Max: $149,500NC-Charlotte: Min: $80,500 Mid: $115,000 Max: $149,500MO-Saint Louis: Min: $80,500 Mid: $115,000 Max: $149,500AZ-Tempe: Min: $80,500 Mid: $115,000 Max: $149,500IA-West Des Moines: Min: $80,500 Mid: $115,000 Max: $149,500WI-Menomonee Falls: Min: $80,500 Mid: $115,000 Max: $149,500DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit for benefits information.