Program Manager - Content Operations

Job Title: Content Operations Program Consultant / Program Manager II Position Type: 1-Year Contract (Extension based on performance and business needs) Position Summary The Content Operations Program Consultant serves as the operational lead across core digital execution channels—including ISA, Banner Ads, Mobile/Patient Services Apps, Digital Asset Management (DAM), and Web. This role is responsible for standing up and leading a Program/Project Management Office (PMO), driving process optimization, establishing governance frameworks, and managing continuous improvement initiatives. The ideal candidate will bridge technical content ecosystems with strategic execution, streamlining end-to-end asset transformation, MLR review routing, channel deployments, Workfront alignment, and enterprise AI adoption. Key Responsibilities PMO Leadership & Governance: Stand up and lead the Content Operations PMO; establish intake practices, operating cadences, execution frameworks, SOPs, and governance models for near-term delivery and multi-year roadmaps (1-5 year planning). End-to-End Content Operations: Oversee the operational lifecycle of taking creative assets, transforming them into channel-specific digital formats, and coordinating automated or manual deployment across ISA, Patient Services App, Banners, and DAM. Process Harmonization & Tooling: Drive milestone-level process and data-element harmonization in Workfront; build tracking dashboards and executive reporting using Smartsheet, Workfront, and Microsoft 365. System & Ecosystem Coordination: Facilitate cross-functional workflows across connected content platforms, including Adobe Experience Manager (AEM), DAM publishers, ISA automation pipelines, and emerging workflow platforms (e.g., thebrief.ai). AI Adoption & Governance: Support internal AI enablement initiatives, identifying opportunities to leverage AI tools for workflow automation, tool development, and operational efficiency. Regulatory Compliance & Reviews: Support content routing through Medical, Legal, and Regulatory (MLR) processes, ensuring adherence to compliance audits and operational quality standards. Cross-Functional & Sister-Team Alignment: Partner with cross-functional operational leads (e.g., Email Ops, Web Teams) and senior leadership to scale best practices and operational frameworks across wider enterprise teams. Required Qualifications & Experience: Core Experience: 5+ years of combined experience in Content Operations, Program/Project Management, PMO Leadership, and Business Operations. Content Operations Background: Hands-on understanding of how creative assets are transformed into digital channel assets and deployed across digital ecosystems. Workfront & Tool Proficiency: Deep experience utilizing Workfront (specifically aligning data elements and project milestones), Smartsheet, and Microsoft 365 for reporting, capacity planning, and backlog tracking. Technical Savviness: Strong conceptual understanding of connected ecosystems (DAM, CMS/AEM, automated deployment pipelines) and practical familiarity with AI tools and adoption frameworks. Stakeholder Management: Proven track record of interacting with senior directorship, managing cross-functional dependencies, resolving roadblocks, and scaling operational processes. Education: Bachelor's degree in Business Operations, Project Management, Communications, Marketing, or a related field. Preferred Qualifications: Industry Background: Prior experience within the Pharmaceutical, Biotech, Healthcare, or heavily regulated industry (highly preferred to enable fast onboarding with MLR and compliance workflows). Certifications: PMP, Lean Six Sigma, Agile, Scrum, or related project management/process improvement credentials. Platform Exposure: Familiarity with Adobe Experience Manager (AEM) and automated publishing tools. For information on benefits, equal opportunity employment, and location-specific applicant notices. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. #J-18808-Ljbffr SPECTRAFORCE