Account Director

Join to apply for the Account Director role at Smart Communications. Are you looking to sink your teeth into a pivotal role within a growing Sales team? Are you excited by the tech space and want to join an innovative, market‑leading organization? Do you want to work for a fast‑paced global company? If the answer to these questions is yes, then we want to hear from you! Summary Smart Communications changes the way companies engage with their customers, empowering business users to drive personalized communications to an organization’s customers. Our innovative SaaS offering, Smart Communications, delivers new levels of personalization, context and compliance with the lowest cost of ownership in the CCM industry. The Smart Communications cloud platform leverages the latest and most contemporary technological approaches. Smart Communications is looking for an experienced Sales Executive who will be responsible for selling into our Core Industries in North America (Financial Services, Insurance, Healthcare Payers, State and Local). Quota attainment will be realized by creating a strong pipeline of direct business opportunities as well as identifying and cultivating business partners to drive revenue. Candidates should be comfortable with complex SaaS sales and 6‑9‑month sales cycles. Working with senior business contacts as well as IT contacts within customers, prospects and partners is required. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital‑first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast‑track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre‑built connectors, Smart Communications’ cloud‑native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value. The responsibilities of the role include: Delivering revenue, and developing and managing territory to exceed quota in annual SaaS targets, producing consistent quarter‑by‑quarter revenue through new business opportunities. Build an understanding and knowledge of Smart Communications’ competitive advantage within the sector and be fully confident presenting and demonstrating this to prospects and partners. Work with internal teams to develop new business opportunities through specific marketing activities including conferences, campaigns and seminars using extensive market knowledge and leveraging our partner network. Demonstrating strong communication and collaborative working skills by being able to: Map and build senior level relationships across the sector and partner organizations. Partner effectively with internal teams, including pre‑sales, professional services, alliances, and support to ensure that prospects’ and customers’ needs are met. Ensuring Smart Communications remains ahead of the competition by sharing competitive knowledge acquired. Effectively managing the sales processes to drive maximum revenue, including: Manage the commercial & legal negotiation process in partnership with Smart Communications’ legal representatives. Manage all stages of the sales process to utilize Smart Communications’ resources in the most effective way. Maintain accurate account, contact and opportunity records in Salesforce.com on a weekly basis. Be an active team member of the global Smart Communications team by: Participating in Smart Communications company initiatives. Familiarizing self and complying with company procedures. Always being an advocate for Smart Communications. What we’re looking for: 5‑7 years’ experience in a direct selling environment Experience selling to some of our Core Verticals (Financial Services, Insurance, Healthcare Payers, State and Local Government) Constantly meet and exceed financial revenue targets with both hunting and farming sales skills. Build and maintain a sales pipeline giving foundation to exceed fiscal revenue targets. Develop territory plan with Smart Communications marketing and & business development groups. Maintain Account plans for major opportunities and target accounts. Build and maintain a set of productive partnerships. Demonstrated strong product and competitive knowledge. Solution Selling Skills. Performance Indicators: Constantly meet and exceed financial revenue targets with farming and hunting skills. Build and maintain a sales pipeline giving foundation to exceed fiscal revenue targets. Develop territory plan with Smart Communications marketing and business development groups. Maintain Account plans for major opportunities and target accounts. Build and maintain a set of productive partnerships. Demonstrated strong product and competitive knowledge. Confidence with Solution Selling techniques. We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers. M ake a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines. A gile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way. R esults‑Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity. T eamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together! What’s the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, employer‑funded health savings account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K contribution, as well as 18 days’ holiday allowance plus an additional day off on your birthday! This role is fully remote. So, we interest you, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit: #J-18808-Ljbffr