Executive Support Technician

Executive Support TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Executive Support Technician to join their team onsite in San Francisco, CA. This role will serve as an onsite technical resource within the executive workspace, providing rapid response to support requests, proactive technology readiness, and hands-on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism, discretion, urgency, and excellent customer service. This position requires someone who is comfortable supporting senior leaders in time-sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.Responsibilities:Provide dedicated onsite IT support for executive users and their Executive Business PartnersRespond rapidly to priority executive support requests in accordance with established service-level expectationsProvide first-touch troubleshooting and resolution for macOS, account and access issues, SaaS applications, network connectivity, printing, peripherals, and other end-user technologyMaintain ownership of executive issues through resolution, including coordinating with specialized teams such as AV, Identity & Access Management, or Engineering when escalation is requiredCommunicate clearly and professionally with executive users, EBPs, and supporting technical teams throughout an incidentMaintain a high level of discretion when working in executive spaces or handling potentially sensitive informationMeeting & AV Readiness:Perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetingsTroubleshoot conferencing, displays, audio, connectivity, and other meeting-room technologyProvide rapid onsite support when technical issues occur during executive meetingsCoordinate with dedicated AV teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experienceTechnology Readiness:Maintain staged loaner devices, chargers, adapters, peripherals, and other commonly required equipment to enable rapid replacement when appropriatePerform proactive checks and preparation designed to reduce avoidable executive technology disruptionsEnsure required support equipment and commonly used replacement devices are available and ready for deploymentComplete executive ticket follow-ups and readiness activities between priority support requestsDocumentation & Continuous Improvement:Follow established executive-support runbooks, escalation procedures, and service workflowsIdentify gaps, inefficiencies, or unclear steps within existing documentation and provide feedback for improvementContribute to knowledge base articles, troubleshooting documentation, and support procedures based on recurring issues and lessons learnedMaintain accurate ticket documentation, including response, arrival, escalation, and resolution information as requiredProvide clear handoffs between coverage periods to ensure continuity for active executive issuesSkills and Qualifications:Minimum 3+ years of professional IT support, desktop support, or end-user computing experience1+ year of experience supporting executives, Executive Business Partners, VIP users, or similarly high-touch customer environmentsStrong troubleshooting experience with macOS and enterprise end-user technologyExperience supporting identity and access issues, SaaS applications, peripherals, wireless connectivity, printing, and hardware replacementExperience supporting conference-room and video-conferencing technologyExperience working within established response-time or service-level expectationsAbility to troubleshoot effectively and remain composed during high-visibility or time-sensitive incidentsStrong written and verbal communication skillsDemonstrated professionalism, discretion, and sound judgment when working around confidential or sensitive informationAbility to independently prioritize work while maintaining ownership of active support issuesExperience providing dedicated executive or C-suite technology support preferredExperience supporting enterprise collaboration and conferencing platforms preferredFamiliarity with ITSM/ticketing systems and structured escalation workflows preferredExperience contributing to technical documentation, knowledge bases, or operational runbooks preferredWage Range: The rate for this position is between $24.75 - $33.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit . Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.