Genesys Developer (Chatbot & CX) Remote Contract

AceStack LLC

Role: Genesys Developer (Chatbot & CX)

Location: 100% Remote

Long Term Contract - W2 / C2C

Job Overview:

We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration , Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms . The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes.

Key Responsibilities:

Design, develop, and deploy Genesys Cloud CX solutions including chatbots , voicebots , and digital channels (chat, SMS, email, etc.)
Build and maintain Dialogflows, Architect call flows , and IVR configurations
Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys
Collaborate with UX/UI and business teams to enhance customer journey mapping
Implement API integrations with backend systems for real-time data access
Troubleshoot and optimize Genesys call flows, bot behavior, and performance
Monitor customer interactions and propose improvements to CX strategy
Stay up to date with Genesys Cloud CX features , releases, and best practices

Required Skills & Experience:

Overall IT Experience: 8-12+ Years
4+ years of experience as a Genesys Developer (Cloud or Engage)
Strong hands-on experience with Genesys Cloud CX , Architect, and IVR development
Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow
Solid understanding of CX principles and ability to design engaging customer journeys
Experience integrating with REST APIs, web services, and CRM tools
Knowledge of JavaScript or Python for bot and API scripting (preferred)
Experience with call routing, IVR design, queue management , and reporting
Strong communication skills and ability to work with cross-functional teams

Nice to Have:

Genesys Certifications (Genesys Cloud CX Developer or similar)
Exposure to AI/ML integration in contact center use cases
Knowledge of Speech Analytics, Sentiment Analysis tools

If interested to apply: please share resume to View email address on click.appcast.io

Apply

Vacancy posted 1 day ago

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