Dental Front Desk Supervisor

Job Description

Job Description

Front Desk Supervisor – Dental Practice

Pay: $28.00 - $35.00 per hour, based on experience and qualifications

Job Type: Full-time

Job Description:

Chesheim Dental Associates is seeking an experienced and motivated Front Desk Supervisor to join our multi-specialty dental practice located in the beautiful Chestnut Hill area.

The Front Desk Supervisor will oversee the daily operations of the front desk, support and guide the business team and help ensure an exceptional experience for our patients. The ideal candidate is organized, professional, dependable and comfortable taking a leadership role in a busy dental office.

Responsibilities include:

• Supervising and supporting the front desk/reception team
• Answering incoming phone calls and ensuring calls are handled promptly and professionally
• Scheduling and coordinating patient appointments
• Managing the daily front desk workflow and ensuring adequate coverage
• Reviewing patient account balances
• Collecting payments and outstanding patient balances
• Verifying insurance benefits and assisting with insurance-related issues
• Training and mentoring front desk team members
• Helping ensure that office policies and procedures are followed consistently
• Assisting with staff scheduling and coordinating front desk coverage
• Monitoring voicemail, patient communications and appointment requests
• Working closely with doctors, hygienists, assistants, and the business team
• Helping resolve patient concerns in a professional and compassionate manner
• Maintaining accurate patient records and protecting patient confidentiality
• Assisting with office administrative duties as needed
• Working directly with the Practice Administrator and Executive Team on major projects

Requirements:

• Minimum 5 years of dental front desk/reception experience required
• Previous supervisory or leadership experience in a dental office preferred
• Strong knowledge of dental insurance, claims, and patient billing
• Experience with Dentrix preferred
• Excellent communication and customer service skills
• Strong computer literacy and writing skills
• Knowledge of Microsoft Word and Excel is a plus
• Knowledge of HIPAA and OSHA guidelines
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work independently while also being an effective team member
• Strong attention to detail
• Professional , positive , and pleasant demeanor
• Ability to lead , motivate , and support a team
• Ability to handle patient concerns and difficult situations professionally

The right candidate will be a strong team leader who enjoys working with people, takes initiative and can help create an organized, efficient, and positive front desk environment. We are looking for someone who can lead by example while providing excellent service to our patients and supporting the entire dental team.

We offer competitive wages based on experience and skill set , along with a very generous benefits package.

The candidate will be required to work one Saturday per month for 10 months , with no Saturday shifts scheduled during July and August.

Applicants with experience in Dentrix, dental insurance, treatment coordination, dental billing and front desk leadership are strongly encouraged to apply.

Please reply with your resume for consideration.

We look forward to hearing from you!

Benefits:

• 401(k)
• Profit Sharing
• Dental insurance
• Long-Term Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Experience:

• Dental Front Desk/Reception: 5 years (Required)
• Dental Office Supervisory Experience: (Required)

License/Certification:

• Child Abuse Clearance (Required)
• PA State Police Clearance (Required)
• FBI Background Check (Required)
• CPR Certification (Required)

Ability to Commute:

• Erdenheim, PA 19038 (Required)

Work Location:

• In person