Call Center Representative

Call Center Representative

Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? TriCare Medical Transportation is now hiring Call Center Representatives. Apply to join our growing team today!

TriCare Medical Transportation is South Jersey's premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.

What You'll Do

As a Call Center Representative, you will be a key player on our Call Center team.

• Receive, evaluate and prioritize incoming calls to determine the appropriate level of medical transportation response
• Schedule trips, collect the appropriate information and enter data into computer aided dispatch software (CAD)
• Maintain accurate records and monitor workflow for scheduled appointments
• Operate a multi-line telephone system and various computer systems
• Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times
• Have a good understanding of South Jersey geography

What You'll Need

Availability Monday Friday 5am 1pm

Proficient computer skills

Excellent communication skills

Ability to work in high pressure situations

Clean background check

Negative drug screening

Perks

Competitive compensation starting at $18.25 hr

Benefits package (Medical, Dental & Vision Insurance) Medical Benefits starting at $10.00 weekly

Paid time off (PTO)

401(k) after 6 months of service

Paid training and certifications

Opportunities for growth and advancement

Annual increases

$ 5000 Tuition Reimbursement available

TriCare Medical Transportation is an Equal Opportunity Employer