Administrative Coordinator 4

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join the Louisiana Department of Health and make a meaningful impact on the lives of Medicaid members across the state! This position serves as a vital part of the Medicaid team, helping members and potential members navigate their healthcare needs by receiving, reviewing, and resolving inquiries through phone, email, and written correspondence. If you are a strong communicator who enjoys problem-solving, providing excellent customer service, and helping others, we encourage you to apply! An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Three years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties Sorts and processes incoming mail, images, documents, and files and archives records according to document type. Reviews and classifies documents to ensure accurate and timely transmission to Medicaid member accounts. Routes electronic and hard-copy documents for attachment to appropriate individual cases. Prepares and sends outbound correspondence requesting confidential or additional information as needed. Manages incoming and outgoing mail using electronic letter-opening and scanning equipment while maintaining confidentiality. Communicates professionally and effectively with coworkers, Medicaid members, and other LDH staff and participates in required Medicaid policy training and quality improvement initiatives. Assists with special projects, provides technical support within the CPU/CSU department, and helps maintain office computer hardware and equipment. Position-Specific Details Location: Medical Vendor Administration / MVA-EFO MSD / East Baton Rouge Parish Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months) Cost Center: View phone number on click.appcast.io Position Number(s): 50334002, 64353 Contact Information Patricia Walker View email address on click.appcast.io LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 View phone number on click.appcast.io This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at View phone number on click.appcast.io. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on Louisiana Works and Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor. #J-18808-Ljbffr