Patron Services Representative

Job Description

Job Description

Job description

The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent.

Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule.

Duties/Responsibilities:

• Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.)
• Printing and mailing tickets to patrons on a timely basis
• Managing incoming and outgoing-campaign calls
• Inputting data into databases as directed
• Assisting in the recording of ticket sales, revenue and income data, and sales reports

Required Skills/Abilities:

• A desire to provide excellent customer service to our patrons
• Experience with Microsoft Office, G Suite, and general computer skills
• Exceptional organizational skills
• Accuracy and attention to detail
• Flexibility in an often-changing work environment
• Familiarity with professional theatre terms and a love for the theater

Physical Requirements:

• The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day
• This position requires working indoors with controllable environmental conditions and temperature.
• This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company.
• Vision abilities required by this job include close vision.
• Employee will spend prolonged hours in front of computer screens

Come be a part of our extraordinary team!

The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.