Virtual Level 1 - Support Analyst - Remote

Work options: Remote This is a remote role supporting Australian hours, so flexibility to work rotational shifts (including weekends and public holidays) is essential. Own it While it’s Hot Every job promises good culture and opportunity. But here, they’re real and yours for the taking. We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise! But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place. Find a Story that Matters and a Career You Can Own Schnitz is about more than food. Behind every order is a team jam packed with people who genuinely care. As part of our team at the Support Office, you’ll love the hustle, the energy and the team connection in equal measure. you’ll also relish the opportunity you have to move the dial - to show up and take something great and make it far, far better. Every Schnitzer has their own story. Like you, they’re chasing their own happiness, hopes and dreams. That matters here. You matter here. So, whatever your role, we want you to win, as you achieve and grow with us. The Role Recipe Provide Level 1 technical support for POS systems, Internet and Wi-Fi networks and Back-of-house applications Troubleshoot and resolve hardware, software, and network issues remotely. Monitor systems to proactively identify and address potential issues. Install, configure, and maintain software across the Schnitz network Escalate complex problems to senior IT staff when needed. Maintain accurate records of incidents, resolutions, and processes. Provide user training and guidance to hospitality staff when required. Support data security and compliance with IT policies and local regulations. Collaborate with the on-site IT team to ensure seamless service delivery. Key Ingredients Experience in remote IT support or service desk roles (preferred). Familiarity with remote support tools (e.g. "TeamViewer") and restaurant/QSR systems (advantageous). Solid understanding of Windows/Mac OS, networking basics, and cloud-based tools Excellent English communication skills, both written and verbal. A customer-focused, solution-oriented mindset. Flexible to work rotational shifts, including weekends and public holidays. Looking for a Career that Will Pan Out? Be part of a growing, supportive team in a national brand. Work remotely and support a business that’s all about great food and happy people. Opportunity to grow your IT skills in a fast-paced hospitality environment. #J-18808-Ljbffr Schnitz