Experience Center Executive, Cotonou (Benin Republic)

Experience Center Executive

The Sun King Experience Center Executive is tasked with overseeing the overall wellbeing of the experience center, inventory management, and ensuring a high level of customer satisfaction.

What You Would Be Expected To Do

Inventory management:

• Coordinate with warehouse to receive stock and keep track of inventory
• Issue out stocks to cash sales customers as per requirement
• Maintain an updated Goods Received and Goods Issued log online
• Perform daily cycle counts and monthly stock take
• Scan in and out Sun King inventory on a serial basis
• Communicate any inventory shortage, theft, or loss at the zonal warehouse

Reports:

• Prepare daily on hand stock report for stakeholders use
• Report on daily issued out stock for replacement and or replenishment

Repairs:

• Repairs and Spare Parts management
• Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
• Perform basic check on the faulty units before replacement

Store management:

• Ensure the center is well maintained tidy and that the store arrangement is per SKU.
• Ensure neatness and good ambiance of the experience center at all times.
• Observation of safety procedures to avert hazards at the experience center.
• Welcome walk-in customers and provide excellent customer experience to ensure top notch service.

You Might Be A Strong Candidate If You

• Have a Degree or its equivalent from a recognized institution in any related field.
• Have at least 1 years' hands on experience in a related role.
• Have effective verbal, communication and people skills.
• Are able to demonstrate high levels of integrity with a proactive and positive attitude.
• Have a good customer centric attitude and focus.
• Have a team player spirit with high levels of flexibility.
• Possess good problem-solving skills.
• Have the ability to gauge client needs.
• Are Familiar with MS Excel and MS Word

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world's leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people's lives from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing. Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow. Sun King makes solar products affordable to low-income households and businesses via 'pay-as-you-go' (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash. Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. Sun King collects payments digitally through mobile money systems and its 35,000 field agents over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers. Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we're using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives. Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King's workforce.