Senior Human Resources Manager (Baltimore)

Senior Human Resources Business Partner (HRBP)

Full-Time, Salaried | On-Site – Curtis Bay, Maryland

ROLE SUMMARY

Our client is looking for a hands-on Senior Human Resources Business Partner to support its people strategy and day-to-day employee relations needs. This role is intentionally structured as a senior individual contributor / HR business partner.

The Senior HRBP will serve as the in-house lead for employee relations, performance management, employee retention and experience, manager and employee development, HR policy and handbook maintenance, subcontractor relationship issues, and day-to-day HR guidance. This role will provide internal oversight, employee support, and vendor coordination.

ABOUT Our client

Our client brings together artists, engineers, event producers, fabricators, and creative thinkers to create large-scale live experiences and special effects. Its work spans laser effects, video projection and mapping, pyrotechnics, architectural lighting, custom fabrication, and multimedia productions for entertainment, sports, cultural, and experiential clients.

PRIMARY RESPONSIBILITIES



• Serve as the primary in-house resource for employee relations matters, team member concerns, workplace issues, and day-to-day HR guidance.
• Coach managers through employee relations situations, performance concerns, documentation, corrective action, and difficult conversations.
• Own the performance management process from start to finish, including goal setting, review cycles, performance improvement, documentation, and follow-through.
• Drive employee retention and employee experience efforts through regular feedback, manager partnership, development planning, and proactive issue identification.
• Support the continued growth and development of managers and employees through coaching, training, leadership development, and practical people-management tools.
• Maintain and update the employee handbook, HR policies, and related procedures; communicate changes clearly across the organization.
• Support compliance with applicable federal, state, and local employment requirements, including needs associated with a multi-state workforce.
• Oversee the internal side of outsourced payroll and benefits administration, including vendor coordination, issue escalation, employee communication, and process accuracy.
• Maintain awareness of benefits programs and serve as an internal point of contact for employee questions and escalations, while external partners handle administration.
• Partner with internal leaders on subcontractor and contractor relationship issues, classification questions, and people-related concerns.
• Help ensure accurate HR records, documentation, personnel files, and HR system data.
• Partner with the HR Coordinator on the employee lifecycle while allowing the coordinator to continue leading much of the candidate interviewing and onboarding work.
• Coach and develop the HR Coordinator, expand their capabilities, and create clear ownership across the HR function.
• Identify recurring people issues, process gaps, and opportunities to strengthen HR operations and the employee experience.
• Handle sensitive and confidential information with discretion, consistency, and sound judgment.

QUALIFICATIONS

• Demonstrated progressive human resources experience with meaningful responsibility for employee relations and performance management.
• Strong working knowledge of HR practices, employee relations, performance management, workplace investigations, policy administration, and employment compliance.
• Proven ability to coach managers and employees through sensitive or complex people situations.
• Experience developing or improving HR processes, policies, systems, or programs.
• Strong organization and prioritization skills with the ability to manage multiple responsibilities in a fast-moving environment.
• Clear, professional communication skills and strong active-listening ability.
• High degree of discretion and judgment when handling confidential information.
• Experience with benefits and/or payroll oversight or vendor partnership is preferred.
• Experience supporting a multi-state workforce is preferred.
• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR is preferred.
• Experience with HR systems is preferred; prior experience with Odoo and/or Paylocity is a plus.

WORK ENVIRONMENT

• Full-time, salaried position.
• This role is expected to work on-site in Curtis Bay, Maryland.
• The position will work closely with company leadership, managers, employees, the HR Coordinator, and external payroll/benefits partners.