Front Desk Agent

Front Desk Agent

The Front Desk Agent is the first point of contact for guests, responsible for delivering a warm welcome and efficient service throughout their stay. Duties include managing check-ins and check-outs, handling reservations, answering inquiries, and resolving issues promptly. The role ensures accuracy in billing, supports revenue through upselling, and works with other departments to provide a seamless guest experience. Strong communication skills and a commitment to exceptional hospitality are essential.

Qualification Standards

Education & Experience:

• Previous hotel front desk experience required.
• College degree preferred.

Physical Requirements:

• Ability to stand, sit, or walk for extended periods or entire shifts.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Requirements

• Friendly, courteous, and guest oriented demeanor.
• Strong communication skills to effectively interact with guests and team members.
• Must maintain a neat, professional appearance at all times.
• Responsible, reliable, and able to perform duties with minimal supervision.
• Flexibility to work days, early mornings, evenings, overnights, weekends, and holidays.
• Must comply with company and brand standards.
• Complete departmental and brand standards training as assigned.

Duties & Functions

Fundamental Requirements:

• Greet and welcome all guests approaching the Front Desk.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Answer guest inquiries about hotel services, facilities, and local attractions.
• Maintain proper operation of PBX console and front desk systems.
• Follow all cash handling and credit policies.
• Be aware of rates, packages, promotions, and in-house groups.
• Obtain necessary information for reservations and follow rate-quoting procedures.
• Understand emergency procedures and assist as needed.
• Complete shift checklist tasks, bucket checks, and reports accurately.
• Balance and prepare paperwork for closing shift according to hotel standards.
• Maintain and market guest programs and promotions.
• Establish and maintain good communication and teamwork with other departments.
• Attend meetings and training as required.
• Perform other duties as requested by management.

In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $15.92 - $18.00/hr dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.