Administrative Assistant

Administrative Assistant

LAZ Parking | Full-Time | Non-Exempt

Be the Voice and First Impression of LAZ Parking

At LAZ Parking, our success starts with great people. As an Administrative Assistant, you will serve as the first point of contact for customers, clients, employees, vendors, and visitors. You will play a critical role in creating a positive experience through exceptional customer service, professional communication, and outstanding administrative support.

This position is ideal for an individual who enjoys helping others, excels at managing a high volume of phone calls, and understands the importance of making every interaction professional, friendly, and efficient. You will serve as the voice of LAZ Parking and help ensure both callers and visitors receive the highest level of service.

Whether assisting customers over the phone, greeting visitors in person, or supporting office operations behind the scenes, your professionalism and customer-first approach will contribute directly to the success of our organization.

Why Join LAZ?

• Collaborative and team-oriented work environment
• Career growth and advancement opportunities
• Professional development and training programs
• Employee recognition programs
• Opportunity to work with one of the nation's leading parking and transportation companies
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

About LAZ Parking

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? Parked!

LAZ Parking is one of the largest and fastest-growing parking companies in the country. We operate hundreds of thousands of parking spaces nationwide and are recognized as leaders in parking management, transportation services, and mobility solutions.

We are also a PEOPLE FIRST company. We often say,"Parking is our industry, but people are our passion." Our mission is to create opportunities for our employees and value for our clients.

If you're looking to join a growing company led by passionate people committed to being the best, LAZ Parking may be the place for you.


The Spirit of the Position

As an Administrative Assistant, you are the first impression of LAZ Parking. You serve as the primary voice of the organization by delivering exceptional customer service to employees, clients, customers, vendors, and visitors through both telephone and in-person interactions.

Success in this role requires outstanding communication skills, professionalism, patience, and a genuine desire to help others. You understand that every phone call and every visitor interaction is an opportunity to strengthen relationships and reinforce LAZ Parking's commitment to service excellence.

You are comfortable managing a high volume of incoming calls, handling customer inquiries, resolving routine concerns, directing requests efficiently, and ensuring every caller feels heard and valued. You consistently demonstrate exceptional phone etiquette, professionalism, responsiveness, and a customer-first mentality.

Through outstanding communication and organizational skills, you help create a welcoming, responsive, and professional environment for everyone who interacts with LAZ Parking.

What You'll Do
Customer Service & Communications

• Serve as the primary point of contact for all incoming telephone calls and office visitors.
• Answer incoming calls promptly, professionally, and courteously.
• Provide exceptional customer service to customers, clients, employees, vendors, and guests.
• Maintain a friendly, positive, and solution-oriented demeanor during all interactions.
• Screen, prioritize, and accurately route calls to the appropriate department or team member.
• Take detailed and accurate messages and ensure timely communication and follow-up.
• Monitor and manage voicemail communications.
• Professionally handle routine customer concerns and inquiries.
• Escalate customer issues appropriately when necessary.
• Assist callers by providing information regarding services, locations, and general company inquiries.
• Demonstrate active listening skills to fully understand customer needs and concerns.
• Maintain professionalism and composure during difficult or challenging customer interactions.
• Greet visitors and guests in a welcoming and professional manner.
• Ensure all visitors receive prompt assistance and are directed appropriately.
• Represent LAZ Parking positively through every in-person and telephonic interaction.

Office Administration

• Open, sort, and distribute incoming mail and deliveries.
• Organize and maintain the mail and delivery area.
• Maintain office supply inventory levels.
• Process office supply orders and restock common office areas.
• Maintain organized administrative records and files.
• Assist with routine office coordination and administrative support activities.

Financial & Administrative Support

• Code and process invoices accurately and timely.
• Run reports and review Accounts Receivable notes.
• Assist with administrative reporting and documentation.
• Support data entry and record maintenance activities.
• Provide administrative assistance to department leaders and team members as needed.

Team & Operational Support

• Collaborate with operational and administrative teams to support business objectives.
• Assist with special projects and departmental initiatives.
• Support process improvements that enhance efficiency and customer service.
• Perform other related duties and responsibilities as assigned.

Who You Are
Customer Focused

You genuinely enjoy helping people and strive to create positive experiences for every customer, caller, and visitor.

Professional Communicator

You communicate clearly, professionally, and courteously both in person and over the phone.

Organized

You thrive in a fast-paced environment and can effectively prioritize multiple tasks and responsibilities.

Relationship Builder

You establish trust quickly and maintain positive working relationships with people at all levels.

Problem Solver

You approach challenges with patience, professionalism, and a solutions-oriented mindset.

Dependable

You take ownership of your responsibilities and consistently demonstrate reliability and accountability.

Qualifications
Required

• High School Diploma or GED equivalent.
• Minimum one (1) year of customer service, receptionist, front desk, administrative, or office support experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.

Preferred

• Two (2) or more years of receptionist, administrative assistant, customer service, or call center experience.
• Experience operating multi-line telephone systems.
• Experience supporting a fast-paced office environment.
• Experience handling high-volume inbound customer inquiries.
• Experience providing both in-person and telephonic customer support.

Skills

• Exceptional telephone etiquette and customer service skills.
• Professional verbal and written communication abilities.
• Ability to manage a high volume of incoming calls while maintaining professionalism and accuracy.
• Strong active listening and customer problem-resolution skills.
• Ability to remain calm and professional during challenging customer interactions.
• Strong interpersonal and relationship-building skills.
• Ability to communicate effectively with customers, clients, employees, vendors, and leadership.
• Excellent organizational and time-management skills.
• Strong attention to detail and follow-through.
• Ability to multitask between customer service, phone support, and administrative responsibilities.
• Proficiency with multi-line phone systems, voicemail systems, and office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates reliability, responsiveness, professionalism, and a strong sense of urgency.
• Ability to contribute positively to a team-oriented environment.

Physical Requirements

This position requires the ability to:

• Sit and work at a computer for extended periods.
• Frequently use a telephone and headset throughout the workday.
• Communicate effectively in person, by telephone, and by email.
• Stand, walk, bend, reach, and move throughout the office as needed.
• Lift, push, and pull up to 25 pounds occasionally.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

FLSA Status

Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.