Lead Field Service Engineer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Department Office Full Time Technicians Douglassville, PA, US Salary Range: $30.00 To $42.00 Hourly NOW HIRING: Lead Field Service Engineer American Crane & Equipment Corporation · Douglassville, PA Full-Time | On-Site | Non-Exempt |Travel: 10–20% What This Role Really Is This isn't a desk job with a binder of PowerPoints. The Lead Field Service Engineer is the person who makes sure every technician who touches a crane or hoist for American Crane knows what they're doing — and can prove it. You'll own the development and delivery of structured technical training programs that turn industrial electrical knowledge into real‑world technician capability. Think: PLC troubleshooting walkthroughs with technicians gathered around a control panel. Hands‑on demonstrations of motor‑control systems. Practical assessments that separate \"I watched a video\" from \"I can isolate the fault.\" You're part instructor, part curriculum developer, part technical mentor — and the reason our field service team operates with consistency, safety, and confidence across every job site. What You'll Do Technical Training Program Development Design, build, and continuously improve structured training programs covering electrical fundamentals, industrial controls, PLC systems, motor controls, and troubleshooting Create lesson plans, technical presentations, hands‑on exercises, practical assessments, and training reference materials Establish structured learning pathways that progressively develop technician knowledge and practical capability Translate engineering documentation, OEM materials, and technical specs into practical instructional content Review and update training materials as equipment, technology, and procedures evolve Technical Instruction & Mentorship Deliver classroom, shop‑based, and field‑based technical instruction Conduct hands‑on demonstrations of electrical equipment, control systems, diagnostic methods, and troubleshooting procedures Explain PLC logic, motor controls, and industrial electrical systems using practical, real‑world examples Adjust instructional approach based on each technician's background and experience level Mentor developing technicians — provide constructive feedback and identify growth areas Evaluate technical understanding through practical demos, written assessments, and observed performance Electrical Safety Training & Qualification Support Reinforce compliance with ACECO's electrical safety program and applicable safety requirements Provide technical instruction on NFPA 70E principles, lockout/tagout, arc‑flash hazards, PPE, and safe usage of electrical test equipment Support electrical safety qualification training in coordination with Safety and designated electrical authorities Evaluate and document technician competency within the scope of assigned training responsibilities Training Records & Qualification Management Maintain accurate technician training records — course participation, assessment results, qualification status, and refresher schedules Develop and maintain training matrices, checklists, schedules, and competency documentation Identify overdue, incomplete, or expiring training requirements and flag them to leadership Technical Resource & Field Support Serve as a go‑to technical resource for field service technicians and leadership on industrial electrical and controls systems Participate in field visits to observe technician performance, provide on‑site instruction, and reinforce best practices Support investigation of recurring technical issues to identify training‑gap root causes Coordinate with Engineering and OEMs to clarify technical information and incorporate equipment changes into training Who Thrives Here This role is built for someone who gets genuine satisfaction from watching a technician go from uncertain to confident — and who has the technical depth to earn credibility on the shop floor, not just in the classroom. You’ll do well here if you: Can explain a VFD fault code to a 20-year veteran and a first‑week apprentice in the same afternoon — and adjust your delivery for each Get frustrated by tribal knowledge and undocumented procedures, and want to fix that Default to showing, not telling — you'd rather open a control panel than click through slides Think safety training should be practical and respected, not a box to check Take ownership of training quality the way a technician takes ownership of a service call This probably isn't the right fit if: You'd rather be the one doing the troubleshooting than teaching others how to do it You prefer unstructured mentoring over building documented, repeatable programs You're uncomfortable being observed, evaluated, or asked to defend your instructional approach What We’re Looking For Required High school diploma or GED 3+ years of hands‑on industrial electrical or controls experience (field service, industrial maintenance, controls troubleshooting, or comparable) Demonstrated experience explaining technical information through instruction, mentoring, safety talks, or technician onboarding Ability to independently develop structured training, onboarding programs, procedures, or standardized work processes Experience documenting and maintaining technical training or workforce qualification records Experience troubleshooting PLC‑based control systems and industrial motor‑control equipment Ability to read, interpret, and explain electrical schematics, wiring diagrams, and control panel layouts Working knowledge of NFPA 70E, lockout/tagout, arc‑flash protection, and electrical hazard identification Proficiency with electrical diagnostic equipment (multimeters, clamp meters, insulation testers) Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook Valid driver's license Preferred Associate’s or bachelor’s degree, technical diploma, or military technical training in electrical, electronics, or industrial automation Prior experience as a technical instructor or trainer in industrial, military, or technical education environments Experience developing technical curricula or apprenticeship programs Familiarity with Allen‑Bradley and Siemens PLC platforms Experience with industrial Ethernet networks, motion‑control systems, and servo technology Experience with learning management systems (ADP preferred) What Success Looks Like First 30 Days — Learn the Landscape Complete company onboarding, safety orientation, and facility tours (Plant 2 and field sites) Review existing training materials, curricula, qualification records, and documentation Meet with Field Service leadership, Engineering, Safety, and key technical personnel Observe current technician training sessions and field activities Identify immediate gaps in training documentation and qualification tracking Days 31–60 — Build the Foundation Begin developing or restructuring core electrical and controls training modules Deliver your first hands‑on training session (shop‑based or classroom) Establish or improve training record‑keeping systems and competency tracking Start building structured learning pathways for technicians at different skill levels Coordinate with Engineering on equipment documentation for instructional development Days 61+ Own the Program Deliver multiple training sessions across electrical fundamentals, PLC systems, and safety topics Present a training roadmap and gap analysis to Field Service leadership Have established repeatable qualification processes that technicians and leadership trust Begin field visits to observe and reinforce technician performance on‑site Demonstrate that training quality, documentation, and technician readiness are measurably improving Why Join Our Team at American Crane? What’s In It for You? Competitive hourly compensation based on experience and qualifications Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company‑paid life insurance and disability coverage Tuition reimbursement and professional development support Opportunity to shape a training program from the ground up and leave a lasting mark on the service organization American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits‑eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. Requirements & Compliance Authorization to work in the United States without current or future employer sponsorship Ability to verify identity and employment authorization in compliance with Form I-9 requirements Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicable Willingness to undergo a background check in accordance with applicable laws Willingness to undergo a pre‑employment drug screen and randomized drug screening during employment Valid driver's license and ability to meet applicable company driving requirements Ability and willingness to travel approximately 10–20% Willingness to complete electrical safety training and develop required technical qualifications Ability to safely lift and move tools, equipment, and training materials weighing up to 50 pounds Ability to climb ladders, stairs, and access industrial equipment as required Ability to work at heights or on elevated platforms when appropriately trained and authorized Ability to perform the essential functions of the position, with or without reasonable accommodation Employment in this position is contingent upon the ability to meet the following requirements: Valid proof of identity and authorization to work in the U.S. (Form I-9) Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73) As a condition of employment, individuals in this role must obtain and maintain a valid REAL ID‑compliant driver's license or valid U.S. Passport American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. #J-18808-Ljbffr American Crane