Front Office Host

Description:

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Hourly Rate: $17.00

Position Overview: Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host.

Job Functions & Responsibilities:

• Bringing your unique personality to our team of dedicated Front Office Hosts

• Increasing guest satisfaction scores by creating connections with our guests

• Taking ownership in providing a memorable experience – from checking in through to checking out

• Taking care of internal as well as external phone calls

• Addressing guest complaints and requests in a timely manner

• Being pro-active in working towards achieving our team and hotel goals

Qualifications:

• A true desire to satisfy the needs of others

• Must be able to work in a fast-paced environment

• Ability to work a flexible schedule during the week, including weekends and holidays

• Previous front desk agent experience is a plus

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

• Medical/Dental/Vision Insurance

• Health Savings Plan and Flexible Savings Plan withMedical Coverage

• Colleague Discounted Room Rates

• 12 Complimentary RoomNights (based on availability)

• Paid Time Off

• 2 Floating Holidays

• 8 Paid Holidays

• Growth Opportunities

• Referral Bonus

• Recognition & Rewards

• Basic Life Insurance

• Sick Days

• Friends & FamilyRoom Rates

• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)

• Employee Stock Purchase Plan(5% discount)

• ComplimentaryParking

• ComplimentaryMeal During Each Shift

• Employee Assistance Program (EAP)

• HyattProperty Restaurant/Coffee Shop Discount

This application window is anticipated to be open at a maximum of 30 days from June 26, 2026 – July 26, 2026 or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit careers.hyatt.com to apply.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Primary Location: US-CO-Colorado Springs

Organization: Cheyenne Mountain Resort

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: COL004727

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.