Customer Service Rep / Front Desk Reception

Customer Service Representative

We are seeking a motivated Customer Service Rep to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. You will work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.

General Description:

Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately. Answer and manage phone calls on a timely basis. Provide administration and sales support to field sales personnel. Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. Ensure compliance with all company policies and procedures related to warehouse operations and customer service. Other duties as assigned.

General Requirements:

1-3 years of related experience in customer service, preferably in a warehouse or logistics environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Knowledge of Microsoft Office Suite and experience working with inventory management systems. Ability to work in a fast-paced environment and manage multiple priorities.

Physical, Mental, Environmental:

R - Bent/Squat - F - Sit - F - Read - F - Write - R - Excessive noise

R - Crawl/Kneel - F - Stand - F - Comprehend - F - Do algebra - R - Moving machinery, heavy loads

R - Climb - F - Walk - F - Speak - F - Reason/Analyze - R - Marked temperature changes

R - Reach/Stretch - R - Push/Pull - F - Do statistics - F - Other calculations - R - Dust. Fumes, gases, radiation

R - Fine Dexterity - Other - Other - Other - R - Driving motorized equipment/cars

R - Carry/lift Load - Light (up to 25lbs) - Other - Other - Other

F = Frequently O = Occasionally R = Rarely