Mortgage Loan Officer Assistant - Client Experience

Job Description

Job Description

Are you someone who naturally takes ownership, enjoys helping people, and loves being the person a team can count on?

We’re looking for a confident, organized, and relationship-focused professional to join our top-producing mortgage team. In this role, you’ll manage new leads, coordinate the Team Leader’s calendar and communications, maintain our CRM, and create thoughtful follow-up experiences for clients and referral partners.

You may have some experience in mortgage, real estate, banking, administrative support, hospitality, or another client-focused role. Whether your strengths were developed through education, professional experience, or life experience, you’ll have the opportunity to learn proven systems while working alongside one of the area’s most successful and nationally recognized mortgage professionals.

The right person enjoys serving others, contributing to a team, taking initiative, and creating order in a fast-moving environment. If you are warm, dependable, resourceful, and motivated by meaningful work, professional growth, and being part of something special, we would love to meet you!

This is a full-time, in-person position.

$60,000 - $80,000 yearly

• Create an exceptional first impression by connecting with new leads, building genuine relationships, scheduling consultations, and guiding prospective borrowers toward the next step

• Manage the Team Leader’s calendar, coordinate and confirm appointments, screen incoming calls, and prepare the Team Leader for client and referral partner meetings

• Provide dependable administrative support by managing communications, organizing daily priorities, and assisting the team wherever needed

• Maintain an accurate, organized CRM and ensure every lead, client, and referral partner receives timely, thoughtful follow-up

• Strengthen long-term relationships by coordinating client communications, events, gifts, and milestone celebrations that help people feel remembered and valued

• Previous experience in an administrative, client-facing, sales support, hospitality, banking, real estate, or similar service-oriented role

• Confident, professional communication skills with a natural ability to connect with people and build genuine relationships

• Proactive and resourceful, with the ability to take ownership, anticipate needs, and follow through without constant direction

• Strong organizational and time-management skills with careful attention to detail, deadlines, and competing priorities

• Comfortable managing calls, calendars, email, appointments, and client information in a fast-paced environment

• Positive, dependable, and team-oriented, with a genuine desire to serve others and create an exceptional client experience

Fairway Home Mortgage is a full-service mortgage lender committed to opening the doors to homeownership for everyone. Our people-first culture is built on exceptional service, speed to respond, honest communication, humility, teamwork, and giving back to the communities we serve.

Our local team brings over 20 years of experience and more than $1 billion in mortgage production to helping clients make confident home-financing decisions and build long-term wealth. We combine Fairway’s national strength and resources with personalized guidance, creative problem-solving, and genuine care. We work hard, support one another, celebrate shared success, and strive to create an exceptional experience for every client and business partner.