Customer Service Support

Customer Service Representative – Part-Time (Remote)

Location: Tempe, AZ (100% Remote) Employment Type: Long-Term Contract Schedule: Part-Time | 2nd or 3rd Shift | Weekends Required

Position Summary

We are seeking a professional, dependable Customer Service Representative for a long-term, part-time remote opportunity. This position supports a 24/7 customer service center handling inbound and outbound calls, emails, and chats for clients across municipalities, manufacturing, utilities, facilities, and emergency dispatch services.

Candidates must be self-motivated, possess excellent written and verbal communication skills, and be comfortable working independently in a fast-paced, high-volume environment.

Key Responsibilities

• Handle high volumes of inbound and outbound customer calls, emails, and chats.
• Respond to customer inquiries, service requests, and dispatch-related issues.
• Accurately document interactions and maintain detailed notes in CRM systems.
• Communicate professionally with customers through phone, email, and chat.
• Support service requests involving municipal services, facilities, alarms, sanitation, water, and wastewater operations.
• Manage multiple tasks while maintaining accuracy and customer satisfaction.
• Work independently in a distraction-free home office environment.

Qualifications

• Previous customer service or call center experience preferred.
• Excellent written communication, grammar, and professional email skills required.
• Strong computer proficiency, including Microsoft Office and CRM systems such as Salesforce.
• Ability to handle high call volumes, potentially 70+ inbound calls daily, along with outbound communications.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Flexibility to work 2nd or 3rd shifts, including Saturdays and Sundays.

Remote Work Requirements

• Reliable internet connection with a minimum speed of 50 Mbps (required).
• Dedicated, distraction-free home office.
• Desk large enough to accommodate two 25-inch monitors and an ergonomic office chair.
• Company-provided laptop and additional necessary equipment.

Aspen Technical Staffing CELEBRATING 25 YEARS ~2001-2026~ We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under the law. Assistance with the application process is available upon request.