Operations Supervisor

Company Overview Global Expedited Transportation Freight Corp. (GET Freight) is a fast-growing drayage and transportation provider and a subsidiary of Hyundai Glovis. Position Summary The Operations Assistant Manager (Supervisor) is a critical leadership position between the Drayage Operations Manager and the Dispatch team. The role oversees day-to-day dispatching, driver scheduling, freight movement, and operational coordination while supervising a team of 4-5 Dispatchers. Key Responsibilities 1. Operational Leadership & Execution Oversee daily dispatch planning, driver scheduling, and load assignment for Savannah or Mobile terminal operations. Monitor freight movement to ensure on-time pickups, deliveries, and port appointments. Review and approve dispatcher updates to TMS/dispatch systems, ensuring accurate status, ETA, and load completion records. Maintain oversight of equipment utilization, including chassis, trucks, and container movements. 2. Team Supervision & Development Supervise 4-5 Dispatchers and ensure adequate operational coverage during business hours. Provide daily direction, guidance, and performance feedback to dispatch staff. Conduct coaching, corrective action, and skill development training as needed. Ensure dispatchers follow standardized procedures and meet KPI targets (on-time rate, detention capture, customer updates). Support staffing decisions, including interviewing, onboarding, and training new dispatchers. 3. Customer & Inter-Department Coordination Serve as a key operational point of contact for customer service and terminal-related inquiries. Resolve customer issues related to scheduling, delays, or service exceptions. Communicate proactively with customers regarding load status, driver delays, and schedule changes. Coordinate operational needs with other departments, including Safety, Accounting, and Maintenance. Assist in managing terminal relationships with GPA, APM, and other port/rail facilities. 4. Safety, Compliance & Performance Monitoring Ensure full compliance with FMCSA/DOT regulations and company safety policies. Monitor driver HOS, ELD compliance, and safety flags; elevate violations appropriately. 5. Reporting & Administrative Oversight Review and approve driver settlements, detention, and chassis fee reports. Review dispatcher reports, driver attendance logs, and daily operational summaries. Oversee detention, chassis, and demurrage documentation for accuracy before submitting to Accounting. Maintain accurate staffing schedules, driver rosters, and operational calendars. Qualifications Associate’s or Bachelor’s degree preferred (Logistics, Business, or related field). 3-5 years of experience in drayage, intermodal, or trucking operations, including dispatch leadership or supervisory responsibilities. Strong understanding of port operations, container logistics, and terminal systems (GPA, APM, MA, ITS, etc.). Working knowledge of FMCSA/DOT compliance regulations, HOS, and ELD systems. Proven ability to supervise teams in a fast-paced, high-volume environment. Proficiency in Microsoft Excel, Word, PowerPoint, and TMS/dispatch platforms. Work Schedule and Location Primary work location is Duluth, GA. Workweek: Monday-Friday, 8:00 AM - 5:00 PM (or as dictated by terminal operations). On-call availability for urgent operational or customer issues. Occasional travel to branch offices (Mobile, AL / Savannah, GA and other area) may be required. #J-18808-Ljbffr