Program Support Assistant (Office Automation)

Overview The Primary Purpose of the Position is to provide a variety of administrative, clerical, and technical support to the Chief of the Audiology and Speech Pathology Service, Audiologists, Speech Pathologists, and Audiology Health Technicians. The position uses office automation programs and software such as word processing, spreadsheet, and database management in support of the clerical and administrative work. The organizational location is the Audiology and Speech Pathology Service. Qualifications To qualify, applicants must meet all requirements by the closing date of this announcement—07/10/2026. Applicants may qualify based on: Specialized Experience: One year of experience equivalent to at least the next lower grade GS‑4 in the normal line of progression for the occupation. Examples include— preparing a wide variety of recurring and nonrecurring correspondence, reports, and related materials; reviewing and processing incoming and outgoing correspondence, regulations, and directives; finalizing correspondence/documents to final draft; proficiency in various office automation software and processing procedures; receiving telephone calls, greeting visitors, and determining the nature of the call or visit; providing customer service to meet customer needs constructively and appropriately. Education: Four years of education above high school may substitute for the required experience for this level. Combination: Applicants may combine education and experience to qualify at this level. For more information on these qualification standards, applicants may consult the United States Office of Personnel Management's website. Duties Plan, coordinate, organize, and control the various clerical, clinical, and administrative phases of the Audiology and Speech Pathology Program and independent service that provides comprehensive treatment of speech, hearing, and swallowing disorders. Support the clinical and administrative sections of the ASPS and act as a liaison between the ASPS and other referral sources to the clinic. Perform duties with minimal assistance from the Chief of ASPS and provide operational support using analytical, administrative, interpretative, and coordinative methodologies. Advise staff regarding procedures, guidelines, quality improvement issues, and data collection and analysis. Provide the Chief of ASPS with information for final presentation. Act as a liaison between ASPS staff and patients from clinics and referral sources both within and outside the medical center, including Community Based Outpatient Clinics. Coordinate clinical and administrative activities among the four ASPS campuses—Dallas, Fort Worth, Bonham, and Tyler—to enhance patient care. Recognize and analyze problems, gather necessary information, establish facts of the case, and recommend or take action based on established guidelines to ensure quality patient care. Collect, track, and compile data and statistical information in support of the Chief of ASPS. Receive and initiate telephone calls for the ASPS regarding medical and non‑medical appointments, questions, and complaints. Solve problems when possible or refer to appropriate staff and personnel. Distribute information to appropriate staff, monitor schedules, consult, and assign staff so workload is distributed to meet mandated performance measures. Forward telephone calls to appropriate staff; when issues arise involving patients, families, staff, or visitors, make appropriate referrals if unable to resolve the issue. Work Schedule: Monday to Friday, 8:00 am to 4:30 pm. This position is not virtual. #J-18808-Ljbffr