Senior Technical Business Analyst

Role Description

If you have a curious sort of disposition, are great at explaining things, and have previous experience in technical Business Analyst roles or similar roles in software or related industries, then keep reading!

Grant Street Group is a growing SaaS provider to public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better.

We are looking for talented folks who:

• Have 5+ years of technical Business Analyst experience, preferably in a SaaS environment
• Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients
• Excel at digging into the root cause of problems and finding unique solutions to optimize processes
• Want to know why things work the way they do and excel at explaining things with the right amount of detail
• Are excellent communicators with the spoken and written word
• Love to collaborate within a team environment, provide mentorship, and build long-term relationships
• Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines
• Are comfortable with approximately 15% travel to meet face-to-face with clients and colleagues

We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work and want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.

If our description fits who you are, apply today! We’ll take it from there. To learn more about the various aspects of this role, check out our job responsibilities section below.

Job Responsibilities

The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.

• Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
• Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly.
• Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change?
• Technical Specifications: It’s your job to convey to the developers what changes need to be made. In this way, you are directly affecting the product and our clients’ experience.
• Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly.
• Implementations: Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs.
• Training: Helping clients learn about how our software works is also part of your role.

Expected Base Salary Range

$120,000-$200,000/year

Recruitment Fraud Warning

It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions.

All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in “@grantstreet.com”.

The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process.

If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.