Associate Director (Studio Operations)

Role Description

Superside is hiring an Associate Director (Studio Operations) to lead the operational performance of multiple Business Units and the studios within them. You'll oversee workforce planning, operational excellence, and delivery health while leading a team of Studio Operations professionals who help our creative teams scale efficiently. This role sits within Centralized Operations and partners closely with Studio Leadership to ensure our studios have the people, processes, and operating model needed to deliver exceptional work.

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.
• Own workforce planning, staffing, utilization, and capacity across multiple Business Units.
• Ensure studios operate efficiently by improving processes, workflows, and operational standards.
• Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
• Act as the operational escalation point for complex staffing, delivery, and workflow challenges.
• Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.
• Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
• Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.
• Use operational data to identify trends, improve performance, and inform business decisions.
• Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.

Qualifications

• Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.
• Strong understanding of capacity planning, utilization management, staffing, and operational performance.
• Proven experience leading and developing high-performing teams.
• Strong stakeholder management skills with experience partnering across multiple business functions.
• Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
• Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
• Strong problem-solving skills and sound operational judgment.
• Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
• Experience building scalable operational processes and driving organizational change.

Benefits

• Remote-first. Customer-led.
• Global team, local impact.
• High performance, low ego.
• Impact meets opportunity.
• Grow fast. Lead well.

Company Description

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.

Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion: We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.