Program Assistant I (Buena Vista Correctional Complex)

This position is only open to Colorado state residents. This Program Assistant I position is located at Buena Vista Correctional Complex in Buena Vista, CO. This posting may be used to fill future vacancies at this location. If your goal is to build a career that makes a difference and creates greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient. In addition to a great agency and rewarding, meaningful work, we offer: Distinctive career advancement opportunities throughout the state system; Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans. Member Contribution Rates. Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits; Medical and dental health plans; Short- and long-term disability coverage; Paid life insurance; 11 paid holidays per year plus vacation and sick leave; Wellness program, tuition reimbursement, training opportunities and more; Visit State of Colorado Employee Benefits for more information. This position is compensated on a bi-weekly pay cycle. We are pleased to share that the CDOC has collaborated with Fading West Development LLC(FWD) to assist our employees with housing in the Buena Vista Area. They are located in the Farm neighborhood near shopping, restaurants, a fitness center and work. *CDOC cannot guarantee housing, and does not operate the housing. The purpose of this position is to organize and establish work processes to provide technical and professional support to the Warden, members of the management team, and facility as a whole from within the Administration Unit of Buena Vista Correctional Center (BVCC) and Buena Vista Minimum Center (BVMC); process confidential information and provide effective customer service for internal and external stakeholders; communicate and share information on behalf of the Warden while maintaining confidentiality and utilizing appropriate communication methods; ensure compliance with adherence to the policies and procedures of Colorado Department of Corrections (CDOC), American Correctional Accreditation (ACA) and the Buena Vista Complex; resolve problems, answer inquiries, provide information and advise others on technical issues or matters pertaining to the Warden's office; establish and maintain professional and cooperative working relationships; represent the Department and BVCC/BVMC in a manner that reflects dedication and commitment to delivering efficient, effective and elegant services. Primary job responsibilities include, but are not limited to: Provide programmatic support on behalf of an executive or director; Serve as the primary liaison between the work unit staff, and programinternal and external stakeholders; Provide outstanding customer service to CDOC employees, outside agencies, and the public; Interpret, explain, and apply basic principles, rules, regulations, policies, precedents, guidelines, and objectives; Organize and establish work processes to provide support to management, ensuring the delivery of designated servicesand optimal office processes; Analyze, evaluate, develop, and implement work processes to achieve program efficiency and deliver needed services effectively; Run reports, research raw data and sort appropriately, in order to provide to executive staff clear and concise information, in order to make best business decisions and/or to report agency status on goals; Provide assistance with technical budget detail matter, such as preparing budget documents, and estimating budget needs; Prepare executive presentations, reports, memos, letters,and other documents; Review records and reports pertaining to activities such as production, processes, and procedures to verify details, monitor work activities, and evaluate program performance; Read and analyze documents, submissions, and reports to determine program significance and proper distribution; Handle all arrangements for the office related to meetings, coordinate events, and other office needs; Update and maintain systems, such as databases and tracking systems, to ensure efficient operation and to ensure timely follow-up on outstanding issues; Implement, revise and create office practices and procedures; adhere to state, fiscal and personnel rules; Other duties, as assigned. Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H4R1XX Program Assistant I Minimum Qualifications: Experience Only: Four (4) years of general clerical experience related to the work assigned to this position. This experience must be clearly described, in your own words, within the work experience section of your application to meet this requirement. Work experience less than full time will be prorated. Clerical duties may include: document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures, data entry; printing, scanning, and making copies; scheduling; arrange meeting logistics and equipment; record keeping, filing and maintenance; answering multi-line phones; and general administrative tasks in an office support environment. Education and Experience: A combination of related education in Business, Criminal Justice or a similar discipline and/or relevant experience as related to the work assigned equal to four (4) years. You MUST submit a copy of your unofficial transcripts with your name, college name, degree and date conferred in order to receive credit. Only applicants who meet the minimum qualifications for the vacancy will be included in the comparative analysis process. Ensure that the “Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes. Required Competencies: Excellent customer service and interpersonal skills; Superb written and oral communications skills; Self-directed and motivated work ethic; Strong analytical skills; Strong proofreading skills; Impeccable organization skills and meticulous attention to details; Ability to research and gather data; Ability to multi-task; Exercise discretion in highly sensitive personnel matters while maintaining confidentiality; Ability to learn and apply personnel rules, procedures, processes, and concepts; Self-control, a strong sense of ability to work in stressful, potentially violent situations; Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift; Tolerance to stress, confinement, and high-stakes interaction; Ability to read and comprehend the English language; Ability to effectively communicate fluently in English both verbally and in writing; Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind. Preferred Qualifications: One (1) year experience of high level clerical duties. High Level clerical duties may include: document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures; Advanced proficiency in Microsoft Office (Word, Excel, Access and PowerPoint) and Google Suite (Gmail, Drive, Sheets); Ability to interpret complex rules, regulations, policies, procedures and guidelines; Experience interpreting complex rules, regulations, policies, procedures and guidelines; Comprehensive knowledge of relevant federal and state law/legislation. Experience working with confidential information.

IMPORTANT INFORMATION

The Assessment Process Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ’s will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, Online Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration. Be sure the “Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants. Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions. Please note that while this change in role may constitute a change in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual’s current compensation level. Any changes to compensation will be determined separately and communicated accordingly. In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process. Successful completion of a background investigation is required. Should applicant’s background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges. The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment. Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use. Appeal Rights: As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: View phone number on click.appcast.io. Phone: View phone number on click.appcast.io. Email address: View email address on click.appcast.io. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov. After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application. Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from #J-18808-Ljbffr State of Colorado