Android Retail Operations Coordinator

Role Description

Retail Operations Coordinator with outstanding attention to detail needed for an immediate full-time position representing 2020 Companies and our strategic clients.

We’re hiring a detail-driven Retail Operations Coordinator to support our sales and field teams through payroll processing, reporting, and operational support. In this fast-paced role, you’ll:

• Monitor support queues via Monday.com to shift support, when necessary
• Effectively process assigned sales payrolls
• Accurately update information as requested by the sales team in applicable reporting systems
• Effectively maintain and distribute reports as requested by the sales team
• Analyze sales reports for accuracy and/or discrepancies prior to distribution
• Courteously receive incoming internal customer and field associates calls; determine appropriate resolution; escalate or submit for research when necessary
• Provide excellent customer service by facilitating and/or providing informal training and feedback to the field team
• Perform all other duties as assigned

Performance Measurements:

• Partner with Operations Manager to ensure payroll and reporting are accurate and delivered weekly
• Perform daily exception and weekly reconciliation reports and audit processes as required by the client
• Accurately update field personnel information in a timely manner
• Ensure reports generated/distributed are accurate and meet the deadline
• Work with the Operations Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the business
• Provide training and initiatives from process roll-outs and reporting
• Remain proactive in anticipating problems and work to resolve them quickly

Qualifications

• Bachelor’s degree or at least 3 years of retail operations, finance, or logistics
• Excellent interpersonal and customer service skills; must demonstrate initiative and follow up with customers
• Ability to create and modify spreadsheets via formulas, V-Lookups, pivot tables, and other advanced Google Sheet functions
• Salesforce or similar CRM experience preferred
• Excellent prioritization, organizational, and time management skills; paying close attention to detail
• Work within a team environment
• Display good judgment and problem-solving
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented environment
• Intermediate working knowledge of Google Suite

Benefits

• Receive $26.00 per hour, paid weekly
• Work remotely
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients