VP, Shared Services

The Best Teams are Created and Maintained Here.Job SummaryReporting to the Chief Financial Officer, the VP, Shared Services is accountable for setting the strategic direction and building / developing a world class service organization that delivers increasing value to the organization through an integrated shared services environment (SSC). In addition, the role is responsible for supporting all aspects of the company’s business processes and systems to ensure data integrity, efficiency and effectiveness and related internal controls. This role has financial accountability for Shared Services (Accounts Payable, Payroll, Billing, Cash Management and Accounting Services), as well as upstream aspects of business processes associated with these functions that reside in other functional teams and branch locations across BrightView. The position works closely with other corporate functional leaders as well as field-based finance and operations leaders to efficiently complete business transactions within the BrightView internal control structure.Duties and Responsibilities:Leadership and ManagementLead the overall Business Support and Administration organization, totaling more than 400 team members and 4-6 direct reports in Field Admin Support and Financial Shared Services.Develop and implement strategies to improve the efficiency and effectiveness of end-to-end business support processes.Foster a culture of continuous improvement, teamwork, and excellence within the Business Support function.Operate with an emphasis on clear and thorough communication, integrity, and ethics at all timesFinancial Operations OversightEnsure accurate and timely processing of AR, AP, payroll, and cash management activities, including end to end responsibility for OTC, PTP, and Payroll business processes.Implement and monitor internal controls to safeguard company assets and ensure compliance with company policies and regulatory requirements.Develop and maintain key performance indicators (KPIs) to measure the efficiency and effectiveness of SSC processesProcess Improvement and AutomationComprehensive understanding of critical BrightView systems, data and organizational structures, and business processes. E1, BVE1, WebCenter, EW, CRM, ServiceNow, ETC,Identify opportunities for process improvements and automation within the SSC and across the business, including Field Support, and Operations as well as other functional teams.Lead initiatives to streamline processes, reduce costs, and enhance service levels.Collaborate with IT and other departments to implement new technologies and systems.Strategic Planning and ExecutionParticipate in strategic planning for the SSC and align departmental goals with the overall company objectives.Develop and manage the SSC budget, ensuring cost-effective operations.Provide insights and recommendations to senior management on financial and operational matters.Stakeholder ManagementServe as the primary point of contact for internal and external stakeholders regarding SSC operations.Build and maintain strong relationships with key stakeholders, including department heads, suppliers, and service providers.Strong, professional executive level relationships and communication. Abiilty to create and present executive-level (highly summarized) presentations (i.e., short summary of issue, potential risk, proposed solutions, and next steps).Ability to present a compelling argument, incorporate feedback and advance in alignment with overall organizational goals, even when team objectives are not fully met.Ensure effective communication and coordination between the SSC and other departments.Compliance and Risk ManagementEnsure compliance with all relevant laws, regulations, and company policies.Oversee risk management processes within the SSC to identify and mitigate potential risks.Coordinate internal and external audits and ensure timely resolution of audit findings.Talent Management and DevelopmentAttract, retain, and develop top talent within the SSC.Provide coaching, mentoring, and professional development opportunities for team members.Foster a positive work environment that promotes employee engagement and satisfaction.Succession planning for all key direct reports and key team members.Reporting and AnalysisPrepare and present regular reports on SSC performance, including financial metrics and operational KPIs.Conduct thorough analysis of SSC operations to identify trends, issues, and opportunities for improvement.Provide actionable insights and recommendations to senior management based on analysis.Technical understanding of current US GAAP, especially around revenue & expense recognition and implications of issues that arise within SSC and with branches.Comprehensive understanding of the financial monthly close process.Cashflow and cash management tracking.Customer Service and Quality AssuranceEnsure high levels of customer service and satisfaction for internal clients and external partners.Implement quality assurance processes to ensure the accuracy and reliability of SSC outputs.Handle escalations and resolve issues promptly and effectively.Education and Experience:Bachelor’s degree in Accounting or Business required and master’s preferred.10+ years of progressive accounting, business process and systems experience.Technically proficient in current US GAAP, and business information systems.Knowledge of federal, state, and local regulations related to payroll.Significant experience with shared services business model.Successfully execute plans/projects in a matrixed environment.Strong analytical skills and ability to interpret and communicate data.Superlative interpersonal skills: High degree of patience and tact, and able to cultivate respectful, strategic, and collaborative relationships with people from diverse backgrounds.Demonstrated ability to gain the respect of senior management as well as employees.Demonstrated capability to communicate and work effectively at all levels of the organization, inspiring respect, and credibility.Ability to navigate in a dynamic environment and must be able to effectively adapt their style and organization to changing business requirements and processes.Experience collaborating with team members at all levels of the organization.Excellent written and verbal communication skills.Effective listening skills, with flexibility in approach to solutionsHigh-level of energy and commitment that provides a hands-on approach.Strong executive presenceCreative and innovative thinking; strong problem-solving skills, decision-making, and organizational skillsCapability of managing multiple demands and priorities simultaneouslyAction focuses on the ability to manage to deadline.Process oriented and has designed and executed processes, control, and procedures.Proven success managing large teamsPhysical Demands/Requirements:Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiersPosition is sedentary; must be able to remain in a stationary position for a majority of timeOperates in an office environment and requires in-person presenceAbility to maintain, in your possession at all times, required medications to address any known allergic reactions should they occurWork Environment:Work is conducted in a professional office environment, with a collaborative and dynamic team setting and requires in-person presenceBrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.This job description is subject to change at any time.BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.It’s Not Just a Team. It’s One BrightView.SummaryLocation: Blue Bell, PennsylvaniaType: Full time