Client Services Loss Terminations Representative

Loss Terminations Representative

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Working at Mercedes-Benz Financial Services is more than a job it's an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond beginning day one:

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa!
• All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child
• Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $6k for undergraduate
• $8k for graduate

The Loss Terminations Representative is responsible for ensuring hostile termination work items assigned via ALFA case are reconciled in accordance with Compass procedures & legal guides as well providing timely support to various departments through the completion of work related tasks. Work items for this role are heavily audited and carry legal risk if not completed correctly.

• Complete hostile termination cases, including processing for involuntary/voluntary surrenders, skip charge offs, and deceased do not pursue terminations. Assess repossession charges to the account, assigning the asset to auction, and ensuring the appropriate post repossession notice is sent to all impacted parties in accordance with the legal guide. Also responsible for sending deficiency notice post auction sale. (80%)
• Maintain communication with internal and external customers including Collections, DRMs, and dealerships (10%)
• Complete reinstatement processing, includes moving funds received post repossession to general suspense, reversing the termination, and ensuring repossession title processing is halted and the title is available to be returned to the vault. (10%)

Applicants must be legally authorized to work in the U.S. at the time of application. This position requires a minimum of 1 year of overall work experience. Preferred experience includes:

• Business-General: 1 year
• Customer Service: 1 year

Education: High School Diploma/(GED) is required, Bachelor's Degree is preferred.

Minimum of 1 year experience in hostile termination casework preferred.

• PC skills
• Corporate Mainframe
• Microsoft Office

Attention to detail, strong work ethic

Minimum 1 year of experience is preferred with knowledge of the following systems: ALFA, FAW, PEGA, ECM.

Collections and/or Client Services Operational Roles