Business Analyst

Job Summary

This position is primarily remote, with occasional requirements to report to the headquarters in Harrisburg, PA, for training or meetings, such as monthly collaboration days. The primary objective is to provide supplemental support to the Bureau, specifically focusing on the adoption of electronic reporting by licensed healthcare providers. Key responsibilities include effective verbal and written communication, customer service, understanding and explaining business requirements and workflows, problem identification, and end-user support.

Responsibilities

• Serve as an EDRS Adoption team member, assisting external stakeholders, including physicians, nurses, and other licensed healthcare professionals, with EDRS onboarding and enrollment.
• Collaborate with BHSR staff, primarily the QAT and Business Workflow units, and external stakeholders to perform outreach, provide direct support, troubleshoot enrollment issues, and facilitate EDRS access.
• Assist with password resets and account unlocks upon request and provide recommendations to facilities to incorporate EDRS into workflows.
• Conduct outreach to raise awareness of EDRS and facilitate enrollment or assist in basic end-user support based on the initiative's progress.
• Maintain a working knowledge of the SSO and EDRS account request procedures and understand business requirements and workflows for instructional purposes.
• Refer users to technical and training resources as appropriate and provide end-user support such as password management and account troubleshooting.
• Assist in the analysis and management of facility setup in PAVRMS.
• Review current EDRS usage and tailor outreach based on adoption rates.
• Perform outreach to facilities to understand reporting workflows and recommend strategies to support electronic reporting, articulating findings to the team lead/QAT.
• Assist external stakeholders with establishing and recovering SSO credentials and linking them to PAVRMS accounts.
• Report defects in the application and escalate potential deficiencies to the team lead.
• Refer external stakeholders to available training and support resources.

Operational Requirements

• Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
• Provide weekly personal status reporting by COB Friday submitted on SharePoint.

Qualifications

• Minimum of 4 years of experience in the information technology industry in business analysis, customer service, and/or end-user support.
• Strong Microsoft Office skills.
• Strong interpersonal skills, with excellent verbal and written communication abilities.
• History of successful training or technical support delivery for professional audiences is preferred.

Location

Harrisburg, PA, is a vibrant city known for its rich history and cultural attractions. It offers a welcoming community and a variety of amenities, making it an attractive place to work and live.

Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.


Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.


Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.


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