Business Analyst

Overview:

Engagement Type

Contract

Generally,

the team lead contractor will perform the following tasks:

• Assign and prioritize team work

assignments.

• In coordination with the Business

Workflow Unit, engage with program SMEs and stakeholders to verify SSO

application functionality and escalate technical problems for resolution.

• Report defects in the application

as encountered and escalate potential deficiencies to QAT and/or Business

Workflow teams.

• Identify and escalate common issues,

barriers to adoption, stakeholder concerns, and project successes to QAT

supervisor and BHSR director.

• Develop training documents and

other tools to support stakeholders.

• Assist in review of current EDRS

usage and tailoring of outreach based on minimal, moderate, or "almost there"

adoption rates.

The following

tasks will be performed by the overall team:

• Perform outreach to facilities to

understand reporting workflow and recommend strategies to support electronic

reporting. Articulate findings to team lead/QAT for further assistance.

• Assist in analysis and management

of facility setup in PAVRMS.

• Assist external stakeholders with

establishing and recovering SSO credentials. External stakeholders include

facility administrators and personnel from PA-licensed hospitals, nursing

homes, long-term care facilities, etc.

• Assist external stakeholders with

linking SSO credentials to PAVRMS account.

• Refers external stakeholders to

available training and other support resources.

OPERATIONAL REQUIREMENTS

The team lead

contractor will be required to:

• Schedule project status meetings

with QAT supervisor and BHSR director on a routine basis (weekly or biweekly).

• Complete weekly timesheet

reporting in PeopleFluent/VectorVMS by COB Friday.

• Provide weekly personal status

reporting by COB Friday submitted on SharePoint.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

Minimum of 4

years' experience in the information technology industry in business analysis,

customer service, and/or end-user support to meet general objectives shown

above. Must have strong Microsoft Office

skills, strong interpersonal skills, strong verbal and written communication

skills. History of successful training or technical support delivery for

professional audiences preferred. Required/Desired Skills

Skill Required/Desired Amount of Experience Business Analyst Lead Required 4.0 Years Customer service, and/or end-user support Required Microsoft Office Required Development of training documents Required

Skills:

Business Analyst Lead,Customer service,and/or end-user support,Microsoft Office,Development of training documents