HVAC Technical Support Specialist

JobSquad Staffing Solutions

We are seeking an experienced HVAC Technical Support Specialist to provide technical assistance and troubleshooting support for HVAC equipment and systems. This is an office-based technical support position ideal for an experienced HVAC technician who wants to utilize their field knowledge in a technical support environment.

The ideal candidate will have at least 3 years of hands-on HVAC experience , strong electrical troubleshooting skills, and the ability to read and interpret wiring diagrams and schematics . Experience with inverter-driven HVAC systems, split systems, and heat pumps is highly preferred.

Responsibilities

Provide technical HVAC troubleshooting and support to customers and technicians via phone and chat
Diagnose HVAC equipment issues and guide technicians through troubleshooting and repair procedures
Interpret electrical schematics, wiring diagrams, and technical documentation
Troubleshoot electrical, mechanical, controls, and system-performance issues
Provide support for split systems, heat pumps, and related HVAC equipment
Assist with diagnosing inverter and electrical issues
Document technical support cases and customer interactions
Utilize a ticketing/support system to track and manage technical inquiries
Communicate technical information clearly and professionally
Work with internal departments to help resolve product and equipment issues

Qualifications

3+ years of hands-on HVAC technician/service experience required
Strong HVAC troubleshooting and diagnostic skills
Strong understanding of electrical components, controls, and wiring
Ability to confidently read and interpret HVAC schematics and wiring diagrams
Experience with split systems and heat pumps
Inverter HVAC experience highly preferred ; candidates with particularly strong electrical troubleshooting experience will also be considered
Previous technical support or customer-facing HVAC experience is a plus
Comfortable providing troubleshooting assistance over the phone
Strong communication and customer-service skills
Bilingual English/Spanish preferred
Comfortable working on-site in an office-based technical support environment

This is an excellent opportunity for an experienced HVAC professional looking to transition from daily field service into a technical support role while continuing to use their HVAC troubleshooting expertise.

Apply

Vacancy posted 1 hour ago

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