Senior AI Implementation Consultant

Role Description

As a Senior AI Implementation Consultant at Snapsheet, you are a hybrid powerhouse: a technical builder, a strategic support for our customers, and a dedicated product liaison. You will be completely immersed in our Claim Platform, architecting end-to-end solutions that utilize our core infrastructure—with a heavy emphasis on our cutting-edge AI capabilities. You understand the unique operational challenges of P&C insurance and will leverage our custom AI Agents, workflow automation engine, and open architecture to make adjusters' lives simpler and claims processing faster.

Equally, you will act as a trusted advisor and the "glue" between Snapsheet and our clients. Meeting with customers weekly, you will extract business needs, unblock AI configuration and prompting challenges, and collaborate on bespoke solutions. As the vital link between our customers, engineering, and support teams, you will champion feature requests and ensure we are always delivering best-in-class, AI-driven outcomes that transform the end-to-end claims process.

Responsibilities

• AI Configuration: Design, prompt, and configure custom AI Agents to seamlessly integrate into the claims process.
• Architect and Build: Proactively develop the industry’s best operational flows, utilizing Snapsheet’s Claim Platform and the most advanced AI and automation tools.
• Client Advisement: Serve in a strategic, account management style capacity, leading weekly client meetings to understand operational pain points, desired outcomes, and roadmap priorities.
• Technical Unblocking: Proactively unblock customer bottlenecks related to AI configurations, prompting techniques, and system parameters.
• Cross-Functional Liaison: Act as the primary conduit between the client, engineering, and support teams.
• Consultative Strategy: Make expert recommendations on system configurations and AI utilization to drive value, automation, and efficiency for the customer's claims organization.
• Continuous Improvement: Provide internal feedback on existing AI features and actively contribute to the design and implementation of new capabilities.

Qualifications

• Bachelor's Degree in a relevant field.
• 3-5+ years of relevant experience working for or with P&C claim organizations.
• Strong understanding of P&C claims processes from an operational level.
• Experience in a B2B client-facing or account management role, taking a consultative approach to client success.
• Highly technical aptitude with a deep curiosity for AI, Large Language Models (LLMs), and workflow automation.
• Proven ability to act as a bridge between highly technical engineering teams and non-technical stakeholders.
• Critical thinker, self-starter, and highly organized in managing multiple priorities simultaneously.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Hands-on experience implementing AI solutions within insurance or claims operational environments.
• Direct experience with AI prompting, configuring system prompts, and managing context windows.
• Experience configuring SaaS platforms, complex workflow engines, or CRM architectures.

Benefits

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match—because your future is worth investing in.
• Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
• Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
• In-person connection points throughout the year including our annual Summit and Roadshows.
• Snapsheet swag SWAG and surprise mailers to keep the spirit alive.
• Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
• Health and wellness campaigns that evolve with you year over year.

Compensation

For this position, the base salary range is $95,000 - $125,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset.