Business Development Representative

Role OverviewDrive enterprise pipeline growth by engaging strategic accounts across the Enterprise East region, shaping how large organizations modernize customer experience through cloud and AI. This role directly influences revenue expansion by creating new logo opportunities while unlocking additional value within existing customers. You will help organizations deliver more human, connected experiences at scale, supported by an AI-powered platform used by thousands of global enterprises. You will operate with high autonomy, partnering closely with Account Executives and cross‑functional teams to execute targeted account strategies that accelerate growth and deepen customer impact.Key ResponsibilitiesDrive multi‑channel outbound strategies that generate qualified pipeline across new logo and existing enterprise accountsIdentify and develop high‑value opportunities by analyzing account landscapes, industry trends, and customer signalsEngage senior decision‑makers and influencers to position solutions that align with strategic business outcomesPartner with Account Executives to build and execute account‑based plans that expand footprint and accelerate deal velocityLeverage customer intelligence and usage insights to uncover cross‑sell and upsell opportunitiesConvert inbound and marketing‑qualified leads into high‑quality sales opportunities with clear next stepsArticulate the value of Genesys Cloud and CX solutions in the context of customer challenges and measurable outcomesUtilize modern sales tools and data‑driven insights to optimize outreach effectiveness and engagement qualityMaintain accurate pipeline tracking, forecasting inputs, and activity reporting within SalesforceConsistently achieve and exceed pipeline generation, meeting conversion, and activity KPIs aligned to revenue goalsRequired Qualifications1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environmentsProven track record of outbound prospecting and pipeline generation in complex or enterprise accountsExperience engaging mid‑level to senior stakeholders within large organizationsStrong business acumen with the ability to understand customer challenges and align solutions effectivelyExcellent communication, organization, and time management skillsExperience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement platformsPreferred QualificationsFamiliarity with enterprise sales cycles and account‑based selling strategiesExposure to customer experience platforms, contact center technologies, or AI‑driven solutionsDemonstrated ability to leverage data and insights to refine outreach and improve performanceExperience collaborating cross‑functionally in a high‑growth or global sales environmentCompensationThis role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.$48,600.00 - $85,400.00BenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsEqual Opportunity EmployerGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#J-18808-Ljbffr