Receptionist

Receptionist The Experience Services Receptionist delivers exceptional client and guest experiences by welcoming, assisting, and supporting all customers and visitors in a professional, friendly, and efficient manner. This client-facing role combines a passion for service, strong people skills, and a hospitality-driven approach to create a positive and seamless workplace experience for employees, visitors, and vendors. Responsibilities Enthusiastically welcome and assist guests upon arrival, including supporting office orientations, departures, and other visitor needs. Engage with visitors, employees, and callers in a friendly and professional manner, ensuring all interactions are timely, accurate, and helpful. Provide clear information and wayfinding to visitors regarding campus services, activities, meeting spaces, work areas, and amenities. Demonstrate professionalism, confidence, and exceptional customer service at all times in a highly visible front-desk role. Act as the central point of contact for all client, visitor, and employee inquiries related to services, activities, wayfinding, and building functions. Actively monitor and maintain a clean, safe, and organized front desk and lobby area that reflects brand standards and fosters a welcoming environment. Implement and monitor service standards to ensure they meet or exceed expectations for customer and guest experience. Collaborate with cross-functional teams, including facilities management, to proactively communicate and prepare for meetings, events, and other activities. Create work orders for custodial, maintenance, safety, and security needs using the appropriate channels and systems. Proactively anticipate the needs of clients, customers, and support teams, identifying potential issues and offering creative solutions. Identify potential risks to privacy, security, or operations and escalate concerns appropriately to avoid disruptions or breaches. Perform general administrative support tasks, including handling incoming calls and directing them to the appropriate personnel. Maintain an updated phone list and ensure accurate contact information is readily available. Answer general phone inquiries professionally, offer call-backs when necessary, and prioritize in-person visitors over phone calls when managing multiple demands. Manage the check-in process for visitors and vendors, including issuing visitor badges and ensuring proper registration for employees and temporary badges. Arrange transportation for incoming and outgoing services as required to support business needs. Maintain a neat, organized, and well-stocked front desk area to ensure the smooth operation of reception services. Provide suggestions for improving the workplace experience by contributing ideas for best-in-class services and opportunities. Assist with meeting and event logistics, including coordination and communication, to enhance the overall client and employee experience. Support other workplace initiatives and special projects as needed to ensure a consistent and high-quality service environment. Essential Skills Demonstrated customer service experience in a front desk, reception, or client-facing environment. Strong verbal and written communication skills, with the ability to interact professionally with a wide range of stakeholders. Excellent interpersonal skills and a hospitality-driven approach to client and guest interactions. Ability to multitask effectively while managing competing priorities in a fast-paced environment. Strong time management skills with the ability to meet punctuality expectations and maintain consistent coverage. Proactive problem-solving abilities and a positive, solution-oriented attitude. Previous experience in hospitality, reception, or a client-facing role (preferred). Proficiency with the Microsoft Office Suite, including tools such as Outlook, Word, and Excel. Comfort using technology and systems to manage work orders, communication, and administrative tasks. Additional Skills & Qualifications Experience with Computerized Maintenance Management Systems (CMMS) is a plus, but not required. Experience in administrative support or office coordination is advantageous. Experience supporting facilities, workplace services, or corporate environments is beneficial. Ability to collaborate effectively with facilities, safety, and security teams. Strong attention to detail in managing visitor registration, badges, and front desk documentation. Interest in contributing ideas to improve workplace services and guest experience. Flexibility to support occasional overtime when business needs require it. Work Environment This role is based on-site in a professional corporate environment with a strong focus on hospitality and client service. The receptionist works at the front desk and lobby area, serving as the first point of contact for visitors, employees, and vendors. The standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m., and punctuality is essential, with an expectation to be in your seat by 8:00 a.m. Overtime may be required based on business needs. The workplace uses office productivity tools, including the Microsoft Office Suite and, where applicable, work order or maintenance management systems. The environment emphasizes a clean, organized, and welcoming reception area that reflects brand standards and supports a positive visitor and employee experience. Job Type & Location This is a Contract to Hire position based out of Nashville, TN. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville, TN. Application Deadline This position is anticipated to close on Jul 22, 2026.