Returns Coordinator

Returns Coordinator

The Returns Coordinator supports inventory accuracy and customer satisfaction by processing returns, managing sample program fulfillment, and assisting with general warehouse operations including cycle counting and receiving.

This role is designed as a flex position, supporting returns processing, sample program fulfillment, cycle counting, and receiving operations as volume requires.

Location: Helton Drive, Florence, AL. On-site.

Reports to: Warehouse Supervisor.

Hourly Pay Rate: $18.00 per hour.

Shift: 1st shift, M-F, 40 hours per week.

What You'll Do

Returns Processing

• Receive, inspect, and process customer and vendor returns for accuracy and condition.
• Determine appropriate disposition (restock, refurbish, liquidate, or dispose) per company guidelines.
• Process returns transactions and update inventory records in Shopify/NetSuite.

• Collaborate with the Quality and Packaging teams to identify opportunities that reduce product damage and customer returns.

Sample Program Fulfillment

• Pick, pack, and ship product samples to customers, vendors, and sales teams.
• Maintain accurate sample inventory and replenish sample stock as needed.
• Track sample requests to ensure timely turnaround and fulfillment accuracy.

General Warehouse Operations

• Support cycle counts and inventory accuracy initiatives.
• Assist with receiving operations, including unloading, staging, and put-away of inbound product.
• Maintain organized storage locations, aisles, and returns processing areas.

What We're Looking For

• 2+ years of warehouse, returns, or order fulfillment experience.
• Experience with inventory or order management systems (Shopify, NetSuite, or similar).
• Strong attention to detail and safety awareness.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 lbs.
• Frequent walking, bending, and material movement.

Candidate Experience

• Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.

• Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.

Artificial Intelligence (AI) Usage

• Candidate Use of AI - We recognize that AI tools can be helpful in preparing for your job search. While you're welcome to use AI for research and preparation, all assessments, applications, and interviews should reflect your own experience, skills, and ideas. We want to get to know the real you.

• Renovation Brands Use of AI - Renovation Brands uses AI tools to support our hiring process. AI-assisted outputs are always reviewed by a qualified member of our talent team before any decisions are made. No rejection, advancement, or offer decision is made by AI alone.

About Renovation Brands

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.

Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to Diversity

At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.

As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.

Our Benefits

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
• Paid vacation allocated by position, and numerous paid holidays
• Paid Parental Leave
• Paid Sick Days (based on applicable state laws)
• Employee Discount program across all brands at a price of 10%-20% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program w/Monetary Bonus
• Discounts through LifeMart

Our Mission

Empowering our customers to bring their visions to life.

Our Culture & Values

Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.

Our foundation is supported by five (5) core values that serve as pillars of our culture:

• Empower the Customer This is about their vision, not ours.
• Think big. Move fast We sprint when others stroll.
• We're a team first Period.
• Fearlessly Transparent Robust debate, wholehearted respect, and commitment required.
• Do'ers Not Dreamers We get more done with a match than other companies do with a blowtorch.

Our Brands

American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter