Account Manager (Japanese Speaking)

Strategic Imperative: The Account Manager (Japanese speaking) supports the execution, growth, and retention of publisher partnerships while developing foundational skills in account strategy, performance optimization, and cross‑functional collaboration. This role focuses on day‑to‑day account support, performance monitoring, and operational execution with opportunities to build toward more strategic ownership over time. In order to qualify for this role you must be able to speak Japanese fluently. Primary Objectives Support the health, performance, and retention of a portfolio of publisher accounts. Execute against defined performance, revenue, and retention goals. Assist in partner communication, reporting, and day‑to‑day account management. Identify basic performance trends and escalation opportunities or risks to senior team members. Follow established processes, documentation, and reporting standards. Collaborate cross‑functionally with Sales, Campaign Ops, Onboarding, and Product teams to resolve issues. Build foundational knowledge in publisher strategy, monetization, and performance marketing. Detailed Job Duties (Typical monthly, weekly, daily tasks) 1–3 years of experience in Account Management, Customer Success, Client Services, or related fields. Exposure to digital advertising, performance marketing, ad tech, or marketplaces preferred. Strong communication and relationship‑building skills. Ability to manage multiple tasks and priorities in a fast‑paced environment. Basic analytical skills with the ability to interpret performance data and identify trends. Strong organizational and time‑management skills. Experience with CRM or project management tools (HubSpot or similar) is a plus. Eagerness to learn, take feedback, and grow within the role. Qualifications 1+ years of experience at a digital, interactive, or agency (or equivalent). Proven success in account management, with a track record of retaining, renewing, and growing client relationships. Strong understanding of digital and interactive marketing strategies and campaign execution. Excellent verbal and written communication skills, with the ability to influence clients and internal stakeholders. Strong analytical skills and attention to detail, with the ability to use data to inform recommendations. Exceptional organizational, project‑management, prioritization, and multitasking skills. Ability to think creatively and strategically, including comfort with consultative selling and negotiation. Thrives in a fast‑paced, deadline‑driven environment and performs well under pressure. Self‑motivated, proactive, and able to work effectively both independently and as part of a team. Willingness to travel as required (up to 50% for sales‑aligned roles; up to 10% for other roles, as applicable). Nice to Haves BA/BS degree preferred. Proficient in Microsoft Office, particularly Excel and PowerPoint, and Google Sheets and Slides. Experience with HubSpot, JIRA, Sigma. One or more years of programmatic technical account management experience in the rewarded experience industry. Strong analytical skills with the ability to interpret complex data sets and drive actionable insights. Partner focus mindset with a passion for delivering exceptional service and results. Ability to collaborate in a fast‑paced environment, managing multiple projects and priorities simultaneously. Prior experience in Account Management. Experience building or scaling account management processes or playbooks. Familiarity with publisher monetization models, CPI/CPE pricing, ROAS optimization. Experience working in matrixed or high‑growth organizations. Success Definition Client Satisfaction & Retention: Publishers consistently report high satisfaction, renew campaigns, and view Prodege as a trusted partner. Clear Communication & Responsiveness: Clients and internal teams experience timely, proactive, and effective communication across all touchpoints. Campaign Performance & Insights: Campaigns meet or exceed KPIs, supported by thoughtful analysis, actionable insights, and clear reporting. Revenue Growth: Existing accounts are retained and expanded through renewals, upsell, and cross‑sell opportunities. Contractual Excellence: All contractual obligations, deliverables, and timelines are met, ensuring alignment with client expectations and business goals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr Prodege, LLC