Residential HVAC General Manager

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Job Summary

We are seeking an experienced and results-driven General Manager to oversee the daily operations of our growing HVAC company. The General Manager will be responsible for leading all aspects of the business, including sales, service, installation, customer satisfaction, financial performance, staffing, training, and operational efficiency.

The ideal candidate is a strong leader with HVAC industry experience who can build high-performing teams, improve profitability, and ensure exceptional customer service while maintaining the company's values and standards.

Responsibilities

Operations Management

Oversee daily operations of the service, maintenance, replacement, and installation departments.

Develop and implement operational processes to improve efficiency and profitability.

Monitor key performance indicators (KPIs) and hold department leaders accountable for results.

Ensure all work is performed in compliance with local codes, safety regulations, and company standards.

Manage scheduling, dispatching, and workflow optimization.

Financial Management

Responsible for achieving revenue, gross profit, and net profit goals.

Review and analyze financial reports, budgets, and operational metrics.

Manage company expenses and identify opportunities to improve profitability.

Assist with annual budgeting, forecasting, and strategic planning.

Monitor inventory, purchasing, and equipment utilization.

Team Leadership

Recruit, hire, train, coach, and develop employees across all departments.

Conduct performance evaluations and implement accountability measures.

Foster a positive culture focused on teamwork, professionalism, and customer service.

Lead regular team meetings and training initiatives.

Develop succession plans and career growth opportunities for employees.

Sales & Business Development

Work closely with sales teams to achieve revenue targets.

Monitor lead conversion rates, average ticket values, and closing percentages.

Develop strategies to increase maintenance agreements and replacement sales.

Build and maintain relationships with customers, vendors, builders, and community partners.

Identify growth opportunities in residential and commercial markets.

Customer Experience

Ensure a high level of customer satisfaction and retention.

Resolve escalated customer concerns professionally and promptly.

Monitor online reviews, customer feedback, and service quality metrics.

Implement initiatives to improve customer experience and brand reputation.

Qualifications

Required

5+ years of management experience in the HVAC, plumbing, electrical, home services, or related industry.

Proven track record of leading teams and achieving business growth.

Strong understanding of HVAC operations, service, installation, and sales processes.

Experience managing budgets, P&L statements, and financial performance.

Excellent leadership, communication, and organizational skills.

Valid driver's license and acceptable driving record.

Preferred

7+ years of HVAC industry experience.

Experience with ServiceTitan, Housecall Pro, or similar field service software.

Knowledge of residential replacement sales and maintenance agreement programs.

Business management or related degree.

Key Performance Indicators (KPIs)

The General Manager will be evaluated on:

Revenue Growth

Gross Profit Margin

Net Profit Margin

Service Agreement Growth

Installation Closing Percentage

Average Ticket Value

Customer Satisfaction Scores

Employee Retention

Safety Performance

Lead Conversion Rates

Why Join Us?

We are a growing HVAC company committed to providing exceptional service to our customers while creating career growth opportunities for our employees. This position offers the opportunity to make a significant impact on company performance, culture, and long-term success.

Apply today to join a team dedicated to excellence in heating, cooling, and customer service.