MANAGEMENT ANALYST - QUALITY ASSURANCE

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:

Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)

**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**

POSITION PURPOSE:

Under general direction of the Director, Quality Assurance and Contract Compliance (QACC), performs complex and difficult statistical and management analyses in support of the administrative functions of the Quality Assurance department or program; performs difficult and responsible analyses which support functions, projects, programs and initiatives in program administration and implementation, as well as, carries out supervisory responsibilities for a widely diverse team of technical and professional staff.


The incumbent will be responsible for the Data Say (QA automated electronic monitoring system), including management of all accounts and users operating under the Grantee subscription; interface with the DataSay Support and Development Staff; assignment of new and removal of appropriate system users; communication and training of the Data Say system users; monitor system to ensure erroneous information is removed from the system, and data aggregation, disaggregation, analysis, and special reporting as necessary.

EXAMPLES OF ESSENTIAL DUTIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Provides ongoing assistance, support and guidance to center and area staff in the interpretation of the Head Start Performance Standards for staff.
• Provides follow-up procedures for staff when appropriate.
• Supports planning of data driven decision making process for continuous quality improvement;

• Coordinates the Reconciliation of Corrective Action Plans;
• Prepares worksheets and related records to administer assigned program;
• Interprets and explains program and/or funding agency provisions, rules, regulations, and performance standards, and makes appropriate recommendations;
• Maintains accuracy of computer generated reports;
• Generating Monthly and Annual Monitoring Reports using Data Software
• Coordinate with staff to make necessary system changes;
• Review ROP and subrecipient center directories and take the lead in making QA staff site monitoring assignments as instructed by the Director.
• Evaluate and ensure site summary reports are submitted for monitoring assignments for all monitoring activities. May prepare monitoring announcements and correspondence to GOP, Delegate, and Subcontractor counterparts and provide guidance to the QA team;
• Coordinates and conducts all post QA monitoring consensus building meetings and makes changes as necessary to respective monitoring reports;
• Assembles data, conducts studies, and prepares monthly and periodic reports and annual management status reports;
• Research and recommends policies and procedures;
• Participates in the development of program policies and procedures;
• Coordinates systems needs with Information Systems Department to establish a more efficient information flow;
• Develops, maintains, and updates a variety of administrative and program tracking systems;
• Consults with and advises management on project progress;
• Performs special cost, trend, impact and other analyses and drafts reports and recommendations on assigned projects to support department functions;
• Prepares a variety of regular and special reports for management, committees, and councils;
• Training team members on the use of data collection, reporting, and analysis using data software.
• Assists in the development of staff and volunteer training programs; and
• Performs other duties as assigned by the Senior Director.

DESIRED MINIMUM QUALIFICATIONS:

Knowledge of:

• Theory, principles, practices and techniques of public agency budget development and financing;
• Applicable state and federal laws and regulations governing budgeting and financing of nonprofit agencies;
• Policies, procedures, rules and regulations, particularly impacting Head Start/Early Head Start Program Performance Standards and California Licensing requirements ;
• Computer tools and software, particularly related to statistical analysis, modeling, data management, and manipulation;
• Knowledge in developing and Implementing monitoring plans using data software;
• Familiarity with designing and developing custom checklists using data software;

Principles and practices of sound business communication;

Ability to:

• Operate a personal computer and spreadsheet, word processing, financial modeling, and other standard software;
• Utilize specialized databases to obtain necessary information;
• Analyze and make sound recommendations on financial and budget data;
• Select appropriate methodologies and perform mathematical and statistical calculations and analyses;
• Prepare clear, concise, and comprehensive financial analyses, reports, and presentation materials;
• Exercise sound independent judgment within general policy guidelines;

• Understand, interpret, explain, and apply state, local and Association laws, regulations and policies regulating financial accounting, reporting, and recordkeeping;
• Evaluate administrative and financial information and make sound recommendations within areas of responsibility under intensive deadlines;
• Establish and maintain effective multi-agency and departmental contact; and
• Establish and maintain effective working relationships with management, staff, volunteers, and others encountered in the course of work.

Training & Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a four-year college or university with a major in Public or Business Administration, Early Childhood Education, or a closely related field; and at least three (3) years of progressively responsible experience performing complex financial, statistical and program analyses; or an equivalent combination of training and experience.


Language Skills:

Ability to communicate both orally and in writing primarily in English (using proper spelling, grammar, and punctuation) as well as the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to speak a second language is desirable.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LICENSES, CERTIFICATES, & SPECIAL REQUIREMENTS:

Must meet and maintain state law and licensing requirements regarding employment in a childcare center (fingerprints, TB, physical).


PHYSICAL AND MENTAL DEMANDS:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands:

While performing the duties of this job, the employee is regularly required to sit or stand for long periods; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift or move up to ten pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Mental Demands:

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform work on multiple, concurrent tasks; and interact with program management, staff, volunteers, representatives of public agencies and community organizations and others encountered in the course of work.


WORK ENVIORNMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


The employee works under typical office or telecommuting conditions; the noise level is usually quiet.