Inside Sales Specialist, Parts - Defense

Inside Sales Specialist, Parts - Defense

MSHS Pacific Power Group is seeking a motivated, customer-focused Inside Sales Specialist, Parts Defense to support our growing Defense Aftermarket Parts business. In this role, you'll serve as a primary point of contact for defense and government customers, providing responsive parts sales support, quotations, order management, and outstanding customer service.

Working closely with Outside Sales, Purchasing, Supply Chain, Operations, and other internal teams, you'll help deliver aftermarket parts solutions that maximize equipment readiness and mission success for customers who depend on reliable performance.

What You'll Do

Customer & Parts Sales Support

• Serve as the primary inside sales contact for assigned defense and government aftermarket parts customers.
• Build and maintain strong customer relationships through proactive communication and timely follow-up.
• Prepare accurate quotations and proposals while ensuring competitive pricing.
• Follow up on quotes to secure orders and identify additional sales opportunities.
• Respond to customer inquiries regarding parts availability, pricing, lead times, and technical information.
• Identify cross-selling and upselling opportunities across the company's aftermarket product portfolio.

Order Management

• Process customer orders accurately and efficiently.
• Monitor open orders and coordinate expedited deliveries when needed.
• Provide proactive order status updates and exceptional customer service throughout the sales process.
• Maintain accurate customer records and sales activity within CRM and ERP systems.

Sales Operations

• Maintain pricing, quotations, contracts, and customer documentation.
• Support forecasting, sales reporting, pipeline management, and territory planning.
• Assist with contract renewals, customer account reviews, and commercial documentation.
• Coordinate with suppliers regarding product availability, lead times, and special customer requirements.

Cross-Functional Collaboration

• Partner with Outside Sales, Operations, Purchasing, Engineering, Finance, and Customer Support to ensure customer success.
• Support strategic defense programs through effective communication and execution.
• Assist in resolving customer concerns while building long-term relationships.
• Contribute to continuous improvement initiatives and support onboarding of new team members when needed.

Compliance & Process Improvement

• Maintain accurate documentation supporting government and defense compliance requirements.
• Ensure adherence to company pricing, documentation, and commercial policies.
• Support internal audits and pricing governance.
• Recommend improvements that enhance customer satisfaction and operational efficiency.

What We're Looking For

Required Qualifications

• Excellent customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Exceptional organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making abilities.
• Professionalism, integrity, and sound business judgment.
• Ability to work independently while collaborating across multiple departments.
• Proficiency with Microsoft Office and experience using CRM and ERP systems.

Preferred Qualifications

• Bachelor's degree in Business, Sales, Marketing, Communications, or a related field, or equivalent work experience.
• 35 years of experience in inside sales, aftermarket parts sales, customer service, or defense/aerospace sales support.
• Experience supporting customers in defense, military, government, aerospace, marine, power generation, diesel engine, or industrial equipment industries.
• Experience with CRM platforms, ERP systems, and quoting software.
• Knowledge of government contracting or regulated commercial environments is a plus.
• Ability to understand technical product information and customer requirements.

What Makes You Successful

• Passion for delivering outstanding customer service.
• Strong commercial awareness and sales mindset.
• Technical aptitude with the ability to learn complex products.
• Excellent communication and problem-solving skills.
• Highly organized with exceptional attention to detail.
• Collaborative team player who enjoys working across departments.
• Commitment to continuous improvement and operational excellence.

Why Join MSHS Pacific Power Group?

At MSHS Pacific Power Group, you'll join a team dedicated to supporting critical industries with dependable power and propulsion solutions. We offer the opportunity to build meaningful customer relationships, contribute to mission-critical defense programs, and grow your career within a collaborative and customer-focused organization.

Comprehensive Benefits Include:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life and Disability Insurance
• Employee Assistance Program (EAP)
• Opportunities for Professional Growth and Career Advancement

If you're a customer-focused sales professional who enjoys building relationships and supporting customers with critical parts solutions, we'd love to hear from you. Apply today and become part of a team that helps keep essential operations running.

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.

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