Salesforce Engagement Director

The accountability for the Engagement Director will include Salesforce program delivery, Customer Satisfaction, and Employee Satisfaction for Salesforce Program. Below are key expectations: Lead a team of technical resources, nurturing their technical and professional growth. Manage program budgets and track progress against key performance indicators (KPIs). Identify and mitigate risks and issues that could impact program delivery Identify areas for improvement in program management processes and methodologies. Ensure system quality, performance, and reliability, and actively contribute to the planning and execution of system testing Define the long‑term approach/plan for the Enterprise Solutions and execute the plan with quarterly and monthly KPIs. Stakeholder Management - building and managing client relationships at the VP, and CXO level. Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction Able to talk about Salesforce in great details both functionally as well as individual cloud technically Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis. Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs) Manage and elevate when necessary to ensure fulfillment of resources to meet the revenue and delivery commitments. Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders. Qualifications Experience with rapid growth in accounts and experience in global delivery model. Prior experience of managing a large team for more than 50 PPL and managing 5 M worth engagement in a leadership role is a must. Ability to present at senior levels, and executive levels and navigate the multiple layers of organization of the customer. Ability to manage large Salesforce projects and functions, across multiple time zones. Ability to manage multi‑cultural teams. Be based in Dallas, TX and minimum 4 days office Strong Energy/Healthcare/Medical Industry domain background is desirable. Experience in medical equipment manufacturers, pharmaceutical distribution, healthcare technology solutions etc. is a plus. Salesforce certification in Sales/Service cloud consultant, admin and Salesforce technical architecture #J-18808-Ljbffr Tata Consultancy Services Limited