Brokerage Carrier Capacity Manager

Position Summary The Brokerage Carrier Capacity Manager operates in a player/coach role, combining hands‑on freight execution with leadership and team development responsibilities. This position is responsible for overseeing real‑time tracking and tracing, managing carrier capacity, and ensuring consistent load coverage and service execution across all shifts, including after‑hours operations. The role requires direct involvement in daily operations while coaching team members to improve performance, accountability, and service quality. The Capacity Manager partners closely with Carrier Sales, Dispatch, and Customer Service to proactively manage freight, resolve issues, and maintain high levels of customer satisfaction. Essential Job Functions Manage load coverage and ensure adequate carrier capacity is secured across all freight, including high‑volume and critical shipments Oversee and actively participate in real‑time tracking and tracing of all active shipments to ensure on‑time pickups, deliveries, and accurate status updates Provide hands‑on support for escalations, including missed pickups, late deliveries, service failures, and in‑transit disruptions Lead and support after‑hours and weekend freight operations, ensuring continuity of service and timely issue resolution Coach, mentor, and develop team members in tracking, tracing, and carrier operations functions Monitor and enforce communication standards between carriers and internal teams to ensure visibility and accuracy Utilize TMS and tracking technologies to monitor load performance, tracking compliance, and exception management Drive accountability for KPIs such as on‑time performance, tracking compliance, and responsiveness Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment Encourage constructive dialogue for the team, even during periods of change or challenge Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements Maintain accurate and timely documentation of employee interactions in accordance with HR policy Other Significant Job Functions Assist with onboarding and continuous training programs for new and existing team members Identify operational inefficiencies and implement process improvements to enhance service levels Collaborate with Carrier Sales to strengthen carrier relationships and improve network reliability Analyze performance data and trends to identify opportunities for improvement in carrier performance and service execution Support cross‑functional initiatives related to capacity planning, scalability, and operational excellence Provide real‑time communication to leadership regarding service risks, delays, and capacity constraints Maintain regular and reliable attendance, along with being available in an on‑call status Comply with company policies and procedures and all applicable laws and regulations Perform additional duties as assigned Required Education / Experience High school diploma or equivalent required 3–5+ years of experience in transportation brokerage, logistics, or supply chain operations Minimum 1–2 years of experience in a leadership, supervisory, or team lead capacity Proven experience managing freight in a fast‑paced, high‑volume environment Preferred Education / Experience Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field Experience in a brokerage environment with carrier capacity, dispatch, or carrier sales exposure Experience managing multi‑shift or after‑hours operations Demonstrated success in improving operational KPIs and team performance Required Skills Proficiency in Transportation Management Systems (TMS) and load tracking platforms Strong understanding of freight lifecycle, carrier operations, and brokerage workflows Excellent verbal and written communication skills Proven ability to lead in a player/coach capacity (hands‑on + leadership) Strong problem‑solving and decision‑making abilities in time‑sensitive situations Ability to multitask and prioritize effectively in a high‑pressure environment Leadership and coaching skills with ability to hold team members accountable High attention to detail and strong organizational skills Proficiency in Microsoft Office (Excel, Outlook, Teams) Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity Preferred Skills Experience with advanced reporting, data analysis, or performance dashboards Strong carrier network knowledge and market awareness Experience working with automated tracking tools and digital freight platforms Continuous improvement mindset with experience implementing process enhancements Physical Demands Sedentary in nature Repetitive computer and telephone usage Periodic inter‑office movement to communicate with others Ability to work and stay focused in a fast‑paced office environment Work Environment Fast paced, high volume work environment Benefits Competitive Pay Opportunity for career advancement Generous Vacation / Paid Time Off Paid Holidays 401K with company match from day 1 Medical, Dental, Vision Insurance Basic and Supplemental Life Insurance This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at‑will. #J-18808-Ljbffr Venture Connect