IT Technician I

C.T. Male Associates, an employee-owned, multi-discipline engineering, architectural, and land surveying firm based in the Capital Region, is seeking a motivated IT Technician to join our team in Latham, NY.

This is more than a help desk role. Youll be at the center of keeping our organization running smoothly, empowering our staff with the technology they need to do their best work. In this full-time, in-office position, youll work alongside a collaborative and forward-thinking IT team, gaining hands-on experience across a wide range of systems and technologies. If youre someone who enjoys solving problems, helping others, and building a career in IT, this is a great opportunity to grow with a well-established and employee-focused firm.

What Youll Do:

In this role, youll be a trusted resource for technical support and infrastructure reliability. Your responsibilities will include:

• Perform troubleshooting to isolate and diagnose common problems.
• Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists.
• Update hardware and software components as required.
• Provide responsive, user-focused technical support across the firm.
• Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security.
• Diagnose and solve hardware problems.
• Utilize vendor relationships as appropriate.

Pay Range: $25.00 - $29.00 per hour, paid weekly, commensurate with experience and qualifications.

What Were Looking For:

Were seeking a candidate who brings a mix of technical foundation, curiosity, and strong people skills:

• Associates Degree or equivalent from two-year college or technical school.
• One (1) year minimum of related experience.
• Experience with networks preferred.
• Working knowledge of operating systems and troubleshooting software, including Microsoft Office.
• Valid drivers license.
• The following skills are crucial for success in this role:
  • Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues.
  • Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently.
  • Teamwork: Collaboration with colleagues and other departments to achieve common goals.
  • Adaptability: Willingness to learn new technologies and adjust to changing work environments.
  • Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations.
  • Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.
  • Attention to Detail: Careful attention to detail to prevent errors in installations and configurations.
  • Empathy: Understanding user frustrations and responding with patience and support.
  • Critical Thinking: Evaluation situations logically to make informed decisions.

Why Join C.T. Male Associates?

We're committed to creating an environment where our people can grow and succeed. When you join our team, you'll benefit from:

• Competitive pay with performance-based bonuses.
• Comprehensive benefits, including health, dental, vision, and retirement plans.
• Ongoing professional development - training, certifications, and conference opportunities.
• A supportive, team-oriented culture where your contributions are valued.

Our goal is to create a unified and stimulating environment where your talents and motivation are rewarded.

EOE, including disability/vets.

Compensation details: 25-29 Hourly Wage

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