Office Manager

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes retail sales and supports patients' medical needs. Responsible for overall sales and profitability, manage operations to include team support, merchandising, inventory, training, and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment in managing performance. A Licensed Office Manager must possess a State Optician's License where required by the company. Location: 5403 West Saginaw Highway, Lansing, MI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct and execute sales and profitability of the office location through TPE. Develop and maintain a good working relationship with doctors associated with the office location and serve as liaison between doctors and the office team. Recruit, select, train, coach, and develop team members, including coaching of KPI scorecard results. Conduct performance reviews and compensation evaluations for the office team. Use judgment and tools to achieve revenue and EBITDA growth. Motivate team members by remaining positive and communicating changes in a supportive manner. Maintain facility to corporate standards, including building, equipment, parking, grounds, safety rules, HIPAA & OSHA, hazardous material handling, and waste disposal. Enforce company cash‑handling policies and procedures, manage petty cash and submit required financial documents accurately and on schedule. Execute day‑to‑day operations by scheduling, holding weekly meetings, generating reports, assessing inventory, ordering supplies, and training team members.

QUALIFICATIONS

Industry related experience beneficial. Management experience required. Favorable result on background check required by state. Must provide proof of identity and right to work in the United States.

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED. ABO, NCLE, LDO preferred.

LICENSES AND CREDENTIALS

None.

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

LOCATION

Work primarily in a standard office or clinical setting; travel to other locations may be required.

PHYSICAL REQUIREMENTS

Requires frequent walking (75%), sitting (50%), standing (50%) with regular bending, stooping, reaching (25–50%). Must lift, carry, push, pull items up to 25 lbs. Strong fine‑motor skills, use of hands, constant writing/typing. Visual and auditory acuity required 100% of the time. Occasional driving or climbing may be necessary. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr Clarkson Eyecare