Account Administrator (Direct Hire)

Job Description

Job Description

Pay : $45,000/year + a full benefits package including:

• Medical insurance ~85% employer paid
• Dental, Long-Term Disability, and Life insurance 100% employer paid
• 10 Paid Holidays
• Tiered PTO Plan based on length of employment
• 401k and Profit Sharing after 12 months of employment

Overview : Our client, a distribution company founded in the 1930s located in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives. This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties. The ideal candidate will be willing to learn/highly trainable, have a customer service oriented mindset, friendly/positive attitude, and looking for a long-term home!

Schedule : Monday - Friday 8:00 AM - 4:30 PM (30-minute unpaid meal break)

Duties :

• Communicate with customers via phone, email, and web chat to provide product and service information

• Collect necessary order details and assist with reviewing contracts for new and repeat business

• Support the Outside Sales Representative in quoting and price negotiations

• Respond to customer inquiries, including requests for quotes and product information

• Collaborate with suppliers to obtain pricing and delivery timelines

• Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed

• Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups

• Monitor inventory levels for assigned customer products and provide updates as needed

• Assist with project management activities in collaboration with the Outside Sales Representative

• Perform additional related duties as assigned by management

Qualifications :

• High school diploma required; Associate’s or Bachelor’s degree preferred

• Excellent written and verbal communication skills

• Strong customer service orientation with a focus on solution-based sales support

• Proven ability to manage multiple projects in a moderately paced environment

• Proficiency in Microsoft Office; strong Excel skills are a significant advantage

• Comfortable learning and using ERP systems and online procurement platforms

• Basic technical math and mechanical aptitude preferred

• Previous customer service or inside sales experience required

• Ability to read technical drawings or blueprints is a plus

• Must be able to sit and work at a computer for extended periods

• US Citizenship is required in compliance with federal regulations (ITAR)

• Must be able to pass a drug and alcohol screening