Technical Support Specialist

Experience as an Enterprise voice and unified communications technician or analyst. Moves, adds, changes, and user provisioning across multiple UC platforms. Phone number inventory and lifecycle management. Ticket queue ownership and incident response. Telecom expense management and carrier coordination. E911 administration and records management User training and adoption support Ability to learn new technologies namely Microsoft Teams Voice. Read, write, and comprehend simple instructions, reports, short correspondence, and memos. Exchange of information with internal/external contacts. Explain and gather information, answer queries, or provide assistance to internal, or external contacts. Persuade, confirm, or recommend course of action with internal and/or external contacts. Ability to document training materials that are easier to use by end users. Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents. Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached. Complexity, Judgement and Problem Solving: Understand and follow instructions. Execute decisions within limits of standard policy and procedures Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined. Ability to learn new technologies namely Microsoft Teams Voice. Years of Experience: 3-5 years of experience. Nice to Have Skills: - Experience with Landis Contact Center

• ITIL Foundations Certification
• Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications