Customer Service Account Administrator

Job Description

Job Description

Position Overview
A Customer Service Account Administrator (CSAA) is the primary point of contact for a
customer and principally responsible for achieving customer satisfaction. You will work directly
with customers to develop project requirements and disseminate these requirements to
downstream production departments from prepress through shipping.

Required Skills and Education
At minimum, a high school diploma or GED is required. A bachelors degree and/or experience
in printing, publishing or project management is preferred. Ability to practice touch typing and
read/write at a minimum of an 8th grade level is required. Command of at least basic geometry
and algebra is beneficial. This position requires the ability to think critically, communicate at a
high level and take the lead on problem solving.

Working Conditions
As a CSAA you will work a minimum of 40 hours per week. You will be required to report to an
office Monday through Friday. Hours are somewhat flexible in order to accommodate customer
schedules, however your approx. 8+ hours/day must be worked between 6am and 6pm.
The majority of work is conducted in an office setting, but occasionally (approx. 15-60 mins/day)
your work will take you to the production floor where you will be exposed to noise hazards
requiring hearing protection. You will receive parcels up to 40 lbs, but inability to lift 40 lbs on
your own is not grounds for disqualification from consideration for this position.

Responsibilities
1. Reporting project specifications to Fry Estimating department for quoting
2. Managing customer manufacturing schedules
3. Working with sales representatives to understand customer business model/strategy
4. Working with customers to develop distribution and packing guidelines for each job
5. Documenting press runs for prepress and manufacturing
6. Documenting bindery manifest for manufacturing
7. Managing inventory of supplied inserts
8. Documenting mail requirements for data processing postal staff
9. Managing inventory of supplied paper
10. Communicating customer billing requirements
11. Keeping an organized filing system of job records
12. Keeping an organized directory of customer contacts
13. Working with scheduling and management to resolve project jeopardies
14. Interacting professionally with a variety of personalities

Standards
Dress code is business casual Monday-Thursday and casual on Friday, if applicable.

Fry Communications, Inc. is a family-owned catalog and publication printing specialist. We have five manufacturing facilities in Mechanicsburg, PA which operate 24/7. We are one of the premier high-quality, high-volume printers in the United States and serve some of the nation’s top publishers. Fry Communications, Inc. is an Equal Opportunity Employer.

Company Description

Fry Communications, Inc. is a family-owned catalog and publication printing specialist. We have five manufacturing facilities in Mechanicsburg, PA which operate 24/7. We are one of the premier high-quality, high-volume printers in the United States and serve some of the nation’s top publishers. Fry Communications, Inc. is an Equal Opportunity Employer.