Claims Specialist

Role Description

We're seeking an experienced Claims Specialist to join our growing team. You'll leverage our cutting-edge tools to review and resolve automotive total loss claims.

Key Responsibilities

• Resolve automotive total loss settlements with insurance carriers, adjusters, and third-party administrators.
• Utilize our platform to analyze claim data, identify opportunities to improve claim recovery, and optimize settlement outcomes.
• Collaborate with our product and engineering team to refine our technology and processes based on real-world claim outcomes.
• Maintain detailed documentation of negotiations and settlement rationales.
• Build and maintain relationships with carrier representatives and industry partners.

Qualifications

• Adjuster/Appraiser Licenses.
• 3+ years of experience in automotive claims, with specific expertise in a mix of:
  • Total loss settlements.
  • Subrogation (subro) processes.
• Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies.
• Excellent negotiation and communication skills.
• Comfort working with technology.
• Knowledge of state-specific insurance regulations and compliance requirements.

Preferred Qualifications

• Experience with claims management systems and automation tools.
• Background in insurtech or technology-forward operations.

Requirements

• Travel: Up to 25% travel required which may include but not limited to office meetings and customer site visits.
• Schedule: This is a dynamic environment and may require flexibility beyond traditional 9-5 hours. You'll need to adapt to varying time zones and urgent claim deadlines.
• Hybrid Work: We strive to foster a flexible working environment that supports high-quality work. Team members are expected to collaborate intentionally to plan meaningful and effective in-office time.
• Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and carriers.
• Security: Ability to maintain secure handling of sensitive claim data meeting our security standards.
• Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels.
• Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined.
• Background Check: Must pass a background check and demonstrate clean driving record for travel requirements.

Benefits

• Competitive salary and meaningful equity.
• Health, dental, and vision insurance.
• Unlimited PTO and flexible hours.
• New equipment to support your best work.
• Regular off-sites and team travel budget to get together in person.
• The opportunity to play a foundational role in shaping both the product and the company.
• Professional development in both insurance and technology domains.