Commercial Operations Specialist

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn't stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

This will be a hybrid position, requiring 3 days per week at the NYC Office

Role Overview: What You'll Be Doing

In this role, you will serve as the enablement and data-focused partner to the commercial organization, helping the team operate with cleaner CRM data, stronger pipeline visibility, and more consistent account intelligence. This position will focus less on direct prospecting and more on process, reporting, data quality, and scalable operating support. Your work will help improve CRM health, pipeline accuracy, lead-flow visibility, and leadership decision-making while enabling Sales Directors and VPs to focus on closing, relationship management, and high-value client engagement.

Your Key Responsibilities (Essential Functions)

• Own CRM health, pipeline accuracy, and compliance by ensuring records are complete, current, and consistently maintained across the commercial team
• Build and maintain actionable CRM dashboards and recurring reports that give leaders clear visibility into pipeline, activity, lead flow, conversion, and team performance
• Ensure lead-flow visibility across inbound, referral, Delta, renewal, lost-member, and database-mined opportunities, including routing, tracking, and status updates
• Identify and resolve duplicate, incomplete, or conflicting account and contact records to improve data quality and reduce friction for sales teams
• Standardize account intelligence by helping team fill in required profile fields, prospect research, lead notes, following ownership rules, and supporting handoff expectations
• Support lead prioritization frameworks, including scoring logic, segmentation, and reporting that helps Sales Executives and Directors focus on the highest-value opportunities
• Generate recurring and ad hoc reporting on sales activity, KPIs, pipeline progress, lead conversion, and CRM compliance for leadership and team visibility
• Maintain and organize internal documentation, including SOPs, process guides, CRM standards, FAQs, and training materials
• Partner with Sales Executives, Directors, VPs, Marketing, and Sales Ops to improve process adoption, reporting accuracy, and scalable team workflows
• Provide analytical, structured support that helps the commercial organization operate more efficiently, identify pipeline gaps, and scale repeatable best practices

What You Bring to the Table: Education & Certification Requirements

We're looking for someone who is highly analytical, structured, and process-oriented, with the ability to turn data and operational detail into clear insights, cleaner workflows, and better team execution.

• Strong analytical, organizational, and problem-solving skills with high attention to detail
• Experience working with CRM systems, Salesforce preferred, including data hygiene, reporting, dashboards, and pipeline tracking
• Comfort translating data into actionable insights, process improvements, and leadership-ready reporting
• Ability to manage documentation, standards, and repeatable workflows across multiple stakeholders
• Minimum of 1-2 years of sales operations, business operations, CRM administration, reporting, or administrative support experience required; bachelor's degree or equivalent experience preferred

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Experience supporting teams in aviation, finance, or B2B service environments
• Familiarity with DocuSign, proposal generation, or contract workflows
• Ability to proactively manage multiple priorities, adapt quickly, and respond to urgent team needs

Physical Requirements

We want to make sure you're fully equipped for success. Here's a look at any physical requirements needed for this role:

• Standard office and computer usage required

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $55,000 - $65,000. We don't typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe there's power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

Need Accommodations? If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at View email address on click.appcast.io. Simply include "Accommodation Request" in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!