Assistant Property Manager

Company Overview: Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City. Position Overview: The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid. Duties/Responsibilities: Resident Relations & Communication Serve as a primary point of contact for residents Respond to inquiries, concerns, and service requests in a timely and professional manner Maintain consistent follow-up to ensure issues are resolved Maintenance Coordination Manage and track all work orders from submission through completion Coordinate with maintenance staff and vendors to ensure timely resolution Prioritize emergency vs. routine repairs Monitor recurring issues and escalate when necessary Leasing & Occupancy Support Ensure vacant units are turned and ready for leasing in a timely manner Collections & Delinquency Support rent collection efforts, including outreach to residents with balances Work with internal teams on legal escalation when necessary Compliance & Documentation Maintain accurate resident records and documentation Support subsidy programs where applicable Ensure compliance with company policies and local regulations Operational Support Assist the Property Manager with daily operations and reporting Track key performance metrics (occupancy, delinquency, work orders, turn times) Support implementation of new processes, systems, and initiatives Team Collaboration Work closely with property management, leasing, and maintenance Provide feedback on community needs, suggestions, and resident concerns Help ensure community standards and procedures are consistently upheld Additional Responsibilities Adapt to evolving company priorities by supporting all operational needs as they arise Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams Provide back-up support to other properties within the portfolio during staff absences or periods of high demand Take on additional varied responsibilities as directed to support overall community success Occasional weekend and evening working hours may be required Abide by all laws and regulations All other duties as assigned Compensation and Benefits Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly) Comprehensive health, dental, and vision insurance plans with a generous employer contribution 401(k) plan with a generous company match Generous paid time off and holidays Eligible to work remotely one day a week Opportunities for professional development and career advancement within a dynamic and expanding organization Required Skills/Abilities Strong written and verbal communication skills Highly organized, detail-oriented, and able to manage multiple tasks at once Strong relationship-building skills with residents and team members Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment Experience with Yardi Voyager and Maintenance IQ, preferred Education and Experience High school diploma or equivalent required; college degree preferred Minimum of 1 year of experience in customer service, hospitality, property management, or administrative roles Physical Requirements The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods of sitting at a desk and working on a computer Must be able to hear well enough to communicate via phone or in person to all internal and external customers Must be able to communicate clearly and concisely Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling Must be able to read reports and use computer, phone and other general office equipment #J-18808-Ljbffr