Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a busy customer care team in Sacramento, California. This Contract position is fully onsite and offers the opportunity to assist customers, resolve service-related concerns, and contribute to a responsive, detail-oriented support experience. The ideal candidate brings prior call center experience, strong communication skills, and the ability to work effectively with internal teams to address customer needs.

Responsibilities:
• Handle incoming customer interactions with patience and attention, using thoughtful questions to fully understand each issue and provide accurate support.
• Route inquiries to the appropriate team members when needed and follow through with internal departments to help resolve service concerns and complaints.
• Build working knowledge of company processes, services, and transactions to deliver informed assistance and support cross-functional needs when appropriate.
• Keep customer care leadership informed of recurring issues, service disruptions, or workflow challenges that could affect customers, partners, or business operations.
• Complete daily work in alignment with company expectations, supervisory guidance, and all applicable regulatory standards.
• Provide a high level of service in a fast-paced call center environment while maintaining a consistent, customer-focused approach across each interaction.
• Work onsite five days per week and contribute to a collaborative office-based customer service team.